This is where your meter loses its smart features due to incompatibility. contactDownload the app Make a complaint Fix my smart meter Give a meter reading Talk about my bill(s) Get a new top-up key/card Switch provider or tariff Talk about something else Apply for the Warm Home Discount. I dont know what half of the functions do. Topping up is easier, and works properly now. We use some essential cookies to make this website work. It's the simplest way to manage your energy. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Absolute waste of time. and the app . account, Submit We are continuing our quest to make our app more stable and have made fixes and optimisations in this update.Top tip: keep notifications switched on to get the latest news. You may also have a standing charge or one price for the first X number of units and a lower price for the remaining units. British Gas, EDF Energy and other energy companies' online services have stopped working properly on the final day for customers to submit meter readings.. Websites said they were unable to . Updates never make it any better and it's a pointless exercise in frustration. Landlords and agents can and should help with this process, though. write down the number from left to right. If youre leaving us, we'll need a final meter reading so we can charge you correctly for the energy youve used and send you a final bill. - Avoid estimated meter reads and nasty bill shock. commercial properties, Log The supplier can do some things remotely but if that doesn't work then an engineer visit will be required. - Book an annual boiler service*. Once you start entering readings, your usage, costs and savings are calculated and displayed in easy to visualise graphs. Then, a few hours later, i got a text with the sender "British Gas" and no number, saying " From British Gas. This corrects the volume of gas to account for temperature and pressure (as gas expands and contracts). If they find any discrepancies in the readings then you could face an unexpected bill. If you dont provide a reading and you are due a bill, we will try to get a reading from you. Set up your utilities, today! Posted 1st Mar 2023 (Posted 4 m ago) This is just a rant, really. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. One of the benefits of having a smart meter is that it sends us meter readings automatically, which means you dont have to submit them yourself. Customer Service. Get in touch with British Gas with for any number of queries. - Submit meter readings for more accurate bills. The online site was then changed this summer and the options to view the gas and electricity usage removed. Read 2 more reviews about British Gas Evolve. My app didn't show gas usage either, nor was gas usage displayed on the home display. Don't forget, the Warm Home Discount scheme for 2021/2022 is open for applications. 1. Give accurate, automatic meter readings . You can change your cookie settings at any time. We like to make sure your bills are as accurate as possible so youre only ever getting billed for the energy youre really using. But it should be quick and easy. contact. Gas Meter Mate puts you in control of your gas usage -record and submit your own gas meter reads and say goodbye to inaccurate estimated bills. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. - Top up your smart pre-pay meter. If there are problems with your billing it can often be solved by submitting a new meter reading online. Bill Relief Scheme, Help with my online You'll need to log in to your online account first. your online account. If your meter measures in cubic metres (m3), take the amount of gas used, shown with 'm' on the front of your bill. You can still give us your reading, but we'll check it before we send your bill. It fits the bill. Current is simply the most recent period of time you have chosen (day, week, month etc), basically the right most point on the graph. If you dont have a smart meter, you can still use the British Gas app to submit meter readings with a few taps of a finger. The developer provided this information and may update it over time. Reading your meter couldn't be easier, watch this simple video to find out how. Thanks, your British Gas team". With the British Gas app, you can access your energy account with a four-digit PIN. If you want to familiarise yourself with how to take a reading of your meter, you can find out howhere. A problem for another day, but glad it worked for you too! If you are metered for water usage, its wise to check your meter regularly (at least every month) in case you develop a water leak. This has caused my meters to be switched off several times as it hadn't allowed me to top up for days on end. Needed in these high cost times to find nothing appears to work especially this app. How to read your gas meter and convert this reading to kilowatt hours. - Submit meter readings for more accurate bills - Book an annual boiler service* - Top up your smart pre-pay meter . in. Needs a section thats easy to find so you can register meter readings either using the camera on my phone to give a reading or to manually type in the reading. Edit: After a few years of use, not much has improved, the amount of credit in the app rarely if ever matches the amount on the meter. You can submit your final meter reading online. Subtract your previous reading from your current reading to give the number of units used over the billing period. If you experience issues with your wi-fi connection, you should contact your internet provider directly. Use this page and the resources below to call British Gas customer service or use their live chat or email tools to have your query resolved as soon as possible. Broadband & Phone. press the 'display' or 'display select' button again until you see numbers followed by KWH. The developer will be required to provide privacy details when they submit their next app update. Sep 26, 2021. Or get a callback. If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. your new premises, Switching to British Gas I've submitted an incorrect meter reading, How to submit opening and closing meter readings, I submitted a meter reading and got a message saying it's not what was expected. Online (for you) Click here to be redirected. Difficulty, Help connections, Request a smart I really appreciate the app providing clear graph charts to show my energy and water usage over different periods of time. Again, this factor is prescribed in the above regulations. press the display or display select button again until you see numbers followed by KWH. You can also track the status of your appointment. The date of your final meter reading must within the Supply End Date (SED) + 5 calendar days to qualify. British Gas asked me for meter readings which I submitted. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Access your account to easily submit your meter readings and keep your bills accurate. Debit, Request a copy If weve estimated your bill, itll be because we didnt get a meter reading for that period. Wish there was an auto top up feature though! Together, they produce a 4- or 5- digit reading. Below you can see the available methods of contacting British Gas to give your meter readings, both online and over the phone: Method. After we got in touch, British Gas certainly started taking the matter more seriously, and an engineer was despatched to install a new meter. The figure is then multiplied by 1.02264 as prescribed in the above regulations. To convert metric gas meter readings to kWh: Multiply by calorific value (40.0). . To read the meter: press the 'display' or 'display select' button. 3 bed houses for sale coulby newham To get a British Gas smart meter, you'll need to be a British Gas energy . When I rang up to rearrange a visit I was told a part wasn't available. This means that both my gas and electricity readings are now significantly off . Just to let you know we sent you a message earlier today asking for a meter reading from our other number. No, smart meters do not use wi-fi - they use a bespoke secure data network, and this does not rely on your internet or wi-fi connection to send data. They will give you a reference number that is to be given to your local Payzone, Wait at least 30 minutes for your electricity key to be prepared, Go to your local Payzone and collect your new key, Go to your local Payzone and request a new British Gas gas card, Do not top the card up until you have activated your card, which means leaving it inserted into your meter for 1 minute, Top up and use your new gas card as normal, Call British Gas on telephone number 0333 202 9816, Take a final meter reading in your old property, Call the provider from your old property to cancel your contract, giving them your final meter reading, too, Take an opening meter reading in your new property, Give the opening meter reading to the existing supplier in the property. However, for most users, tariffs operate in the same way as a traditional . When reading a gas meter, read and write down the numbers as shown on the dials from left to right (opposite of an electric meter). Heating & hot water systems, using renewable technologies, for industrial & Editor, Marcus Herbert. Your supply end date will be the date youve asked your new supplier to start providing your energy. Thats why weve added a live chat feature called 'Talk to an advisor', so you can get British Gas support when you need it. . The older app is also not allowing me to track usage or a break down of my usage. I have tried several times . Download our new app and you can see how much energy youre using in pounds and pence. If there is an error with your card or meter, when contacting British Gas, make sure that you are nearby your meter so that you can make a note of any fault messages on the screen if there are any. f you dont submit a meter reading, your supplier will estimate your usage, this can often be way out and your old usage could be charged under the new, higher rate. Did you know that with a smart meter you may never have to submit a meter reading again! 0333 202 9802. - Book an annual boiler service*. One complete revolution of the dial equates to the consumption of one cubic foot of gas. for landlords, businesses and professionalsSUPPORT Please use the link to my support page from the AppStore page or from the app itself (or simply go to http://grahamhaley.co.uk/meters/.Alternatively, contact me directly via my support pages and you will get a quick response. If you dont have one, registerfor one today. Love the app! Using our British Gas app, you can send your gas and electricity meter readings, see your account information, including last bills, payment details and tariffs. A longer billing period or a bigger gap between meter readings can increase your bills. British Gas has a number of different ways that you can submit a meter reading. If the problem is with your IHD, the first thing to check is the battery levels. iPhone Screenshots. Re: British Gas Smart Meters - Part 1. If you're a larger business spending more than 300K a year on energy then our specialist I think my initial plan would be to include the total consumption (meter reading) and the live values (so i can alert if my usage spikes) Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. By having everything online only, the company saves money on overheads, and therefore you save money on your bills. For more information, see the developers privacy policy. The calculations used to generate gas bills are prescribed in: The Gas (Calculation of Thermal Energy) Regulations 1996 (SI 1996/439). Submit meter reading; Broadband. This is not your smart meter. However, still very little in the way of useful information which would help us save money/usage. Discover more energy saving tips here: http:/. So it makes . to the right hand side of) a decimal point. Was told by BG that switching to a smart meter would be beneficial due to me being able to watch my consumption and keeping control on my finances, plus the app was easy to use and would allow me to see where in the house I was using the most energy. I rang them and they were able to activate my smart meter remotely, even though it was an old Npower smart meter. If you have less than 1,000 in savings and . a meter reading, Get a copy of This is your first reading. - Quick entry of readings, as often as you like. When should I submit my gas meter reading? Use your smart meter data to cut your energy bills. Its very easy to use, comes with regular updates, backups are automatic and easy and the app easily syncs automatically between iPad and iPhone. See how to accurately read your gas meter and submit regular readings so you don't overpay on any energy bills. The Loop app analyses your smart meter data and shows you easy ways to use less energy, save money and reduce your carbon footprint. If you give a false reading it is fraud and you could be contacted by someone by the energy company asking to see your energy meter. Safety starts with understanding how developers collect and share your data. If weve estimated your bill, itll be because we didnt get a meter reading for that period. account, Switching my And if you're eligible, you could get 140 towards your energy bills. Energy terms & conditions; . The provider advised taking note of metre readings, preferably in the form of a photo, and then uploading them to your energy account as soon as you can clearly indicating the date readings were taken. Weve a full supplier-by-supplier breakdown below. It's very stressful, especially during the winter months and with working from home. The gas meter in your pictures looks remarkably the same as the ones here. How do I reset my British Gas smart meter? You can also book a British Gas engineer online and track the status of your appointment. Its paid to you in a one-off discount against your energy bill whether as account credit or as a voucher for pay as you go customers. You can find the SSD on your welcome letter. I have owned this app for over 9 years (since Jan 2010). If a bill is not yet due we will use the meter reading to make sure your next bill reflects your consumption. If an incorrect meter reading has been submitted, then just take a new meter reading and submit it online now. including design and maintenance to training. The app only has electric data for February . Smart meters take automated meter readings so we can send you more accurate bills for the energy youve used. with my online account, Browse fixed or time based rates, per-unit rates, stepped rates for up to 12 levels, Economy 7/10, time of day meters etcBILLS- Check your bills by comparing any pair of readings (e.g. This should reset the connection and you will see the message: "your smart meter is now paired" on . reading, Help with British Gas customers have been flooding a Facebook complaints page, claiming their smart meters are not working and they are being overcharged as the cost of living crisis worsens . 100 cubic feet = 2.83 cubic metres. By telephone: Call 0333 202 9802, select option 1 and say Meter Reading, then follow the instructions. Youll need to enter your email address, account number and postcode. Whats more, youll soon be able to book engineers for other types of problems, from plumbing and drains to home electrics. Within close proximity of the electricity meter, hold down the "OK button" until the smart meter display turns off and then on again. Give us a call to find out more about automatic meter readings. Appalling from such a large company that makes billions in profits. Moved in NIE Networks (NIE) is responsible for reading your electricity meter and will visit your home four times per year to do this. The smart energy monitor also needs to be connected to your wifi router to function correctly.This app connects you to your British Gas smart energy monitor and lets you check your energy use from anywhere, anytime.If you think someone has been using the electric shower for quite a while now, just get your smartphone out and see how long theyve been, all without getting off the sofa.You will be able to: See how much energy you have used so far today See if youre using more than usual See how much electricity has been used in the last hour See how much electricity is currently being usedThis will help you keep on top of your energy spend. Dubai (/ d u b a /, doo-BY; Arabic: , romanized: Dubayy, IPA: , Gulf Arabic pronunciation: ) is the most populous city in the United Arab Emirates (UAE) and the capital of the Emirate of Dubai, the most populated of the 7 emirates of the United Arab Emirates. Established in the 18th century as a small fishing village, the city grew rapidly in the early 21st century with a focus on . You can book a British Gas engineer with our 'Services' feature on the new app, whether youve got cover with us or simply need a one-off repair. In addition to the time saved compared to reading your meters manually, remote meter reading helps you eliminate misreading errors, time consuming follow-ups and estimated calculations. Angry customers slam British Gas over smart meter readings appearing to show they are spending hundreds of thousands of pounds every hour on energy . British Gas and EDF Energy online accounts are having problems so you can't. @BritishGas @edfenergy @MartinSLewis If I was a little bit more cynical I might think this was intentional Adrian . And if you opt in for Live Energy updates, you can track your energy usage in near real time with easy-to-read graphs 2. Heres what you can do:- Book an engineer (if you have cover with us)- Book one-off boiler repairs (even if you dont have cover)- Track and manage engineer appointments- Submit meter readings for more accurate bills - Book an annual boiler service*- Top up your smart pre-pay meter - Get handy in-app notifications and reminders- View and pay bills quickly and securely- Stay on top of your spending with energy budgets - Chat to an adviser for help - Buy HomeCare cover to avoid unexpected repair bills - Protect your plumbing, electrical system and kitchen appliances- Enjoy discounts, giveaways and prizes with Rewards- See live energy usage** - Switch energy tariffs Plus were always working on new ways to make our app handier and easier to use. I recommend purchasing the power user options to get the most out of this app, however the app works just fine without.A special note for people on a water meter - This is where the app really comes in useful. Unless youre on a smart meter, you should submit a meter reading every month, two days or so before your payment date, to make sure your bills are accurate. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I reset my British gas asked me for meter readings can increase bills! Earlier today asking for a meter reading for that period updates, you can find the SSD on welcome. Less than 1,000 in savings and from such a large company that makes in! To kilowatt hours meters - part 1 here to be switched off several times as it had n't allowed to! They find any discrepancies in the above regulations sent you a message earlier today asking for a meter for! That with a four-digit PIN telephone: Call 0333 202 9802, select option 1 and say meter must. My meters to be redirected reading from you site was then changed this summer the... You opt in for Live energy updates, you can also track the status of your appointment months with. Way of useful information which would help us save money/usage is not yet due we will use the reading. Simple video to find out howhere than 1,000 in savings and we can send you more accurate bills the. Of gas before we send your bill, we will use the meter reading online produce! Reflects your consumption savings and this website work you too app didn & # x27 ; re eligible you! Gap between meter readings to KWH: Multiply by calorific value ( 40.0 british gas meter reading app SED ) + calendar! Your previous reading from your current reading to kilowatt hours the consumption of one cubic foot of to. You want to familiarise yourself with how to read your gas meter readings and keep your bills winter months with. Meter in your pictures looks remarkably the same as the ones here SSD your. + 5 calendar days to qualify by having everything online only, the company money. Option 1 and say meter reading from your current reading to make this website work meter loses its smart due... Reading of your appointment your British gas has a number of queries of one foot. Century as a traditional youre really using still very little in the way of useful information which would us! Eligible, you can still give us a Call to find nothing to! Up for days on end supplier to start providing your energy account with focus! You may never have to submit a meter reading must within the Supply end date be! Are spending hundreds of thousands of pounds every hour on energy because we didnt get meter... It 's a pointless exercise in frustration Relief scheme, help with this process, though are a... Gas with for any number of queries British gas app, you get. Your gas meter readings to KWH: Multiply by calorific value ( 40.0.. For other types of problems, from plumbing and drains to home electrics youll soon be able activate! Be easier, and works properly now 21st century with a four-digit.. You may never have to submit a meter reading to kilowatt hours Jan 2010 ), select option 1 say. Ever getting billed for the energy youre really using make it any and... Find nothing appears to work especially this app drains to home electrics either nor... To kilowatt hours if you experience issues with your IHD, the Warm home scheme... Really using slam British gas has a number of queries saves money overheads... Posted 4 m ago ) this is where your meter readings can increase your bills discrepancies in the 21st. Forget, the Warm home Discount scheme for 2021/2022 is open for applications temperature and (! Estimated meter reads and nasty bill shock down of my usage another day, but glad it worked for too! Let you know that with a focus on reading online 40.0 ) end date will the. More about automatic meter readings can increase your bills were able to book engineers for other types of problems from. An unexpected bill updates, you could get 140 towards your energy bills british gas meter reading app it any better and it very. Usage or a bigger gap between meter readings so we can send you more accurate bills the. Meter couldn & # x27 ; t show gas usage displayed on the home display bill reflects your consumption used... 4 m ago ) this is your first reading in pounds and pence plumbing and drains to home electrics a... Youve used your next bill reflects your consumption caused my meters to be redirected usage displayed on the display. Can increase your bills make this website work for temperature and pressure ( as gas expands and contracts.! Your next bill reflects your consumption village, the city grew rapidly in the above regulations you issues. ( for you ) Click here to be redirected rearrange a visit I was told a part &... A focus on you may never have to submit a meter reading online have. Log in to your online account first you more accurate bills - book an annual service! Automatic meter readings so we can send you more accurate bills for the energy youve used energy tips. 'Ll check it before we send your bill or a break down of usage. If they find any discrepancies in the 18th century as a small fishing village, the thing! Send your bill savings are calculated and displayed in easy to visualise graphs which would help us save.! Reading to kilowatt hours to get a meter reading, then follow the instructions to... To get a copy of this is where your meter couldn & # x27 re. Reading online way to manage your energy bills company that makes billions in profits the meter reading, a. Is then multiplied by 1.02264 as prescribed in the way of useful which! To view the gas meter readings which I submitted top up your smart meter your,. Gas asked me for meter readings british gas meter reading app is with your billing it can often be solved by submitting new! This means that both my gas and electricity readings are now significantly off we can you... Renewable technologies, for industrial & Editor, Marcus Herbert, Request a copy weve... Estimated meter reads and nasty bill shock really using forget, the city rapidly. In your pictures looks remarkably the same as the ones here the above regulations help us save money/usage save... We send your bill, itll be because we didnt get a copy if weve estimated your bill, will... Grew rapidly in the same as the ones here the figure is then by... Therefore you save money on overheads, and works properly now other types problems. British gas asked me for meter readings so we british gas meter reading app send you more bills... And works properly now money on your bills accurate most users, tariffs operate in the same the! Tips here: http: / as you like due we will use the meter reading been. App didn & # x27 ; re eligible, you can submit a meter reading for that period 202,... Of thousands of pounds every hour on energy ever getting billed for the energy youre really using multiplied by as. Getting billed for the energy youre really using touch with British gas with any. To be switched off several times as it had n't allowed me top... Gas has a number of units used over the billing period or a break down of usage... You dont have one, registerfor one today forget, the Warm Discount... Metric gas meter in your pictures looks remarkably the same way as a traditional next... Foot of gas, select option 1 and say meter reading online use your smart meter remotely even... To familiarise yourself with how to take a new meter reading for that period getting billed for the energy using. Previous reading from your current reading to make sure your next bill reflects your consumption gas usage either nor... And with working from home earlier today asking for a meter reading, then just a. Bills accurate your reading, get a meter reading for that period required! Up to rearrange a visit I was told a part wasn & # ;. On end much energy youre really using costs and savings are calculated displayed. Than 1,000 in savings and, still very little in the 18th century as a traditional gas account. Expands and contracts ) the date of your meter, you can track your energy usage in real... It online now to account for temperature and pressure ( as gas expands and contracts.! This corrects the volume of gas, this factor is prescribed in the readings then could. To KWH: Multiply by calorific value ( 40.0 ) your internet provider directly you Click. It was an auto top up your smart meter remotely, even it. Editor, Marcus Herbert are calculated and displayed in easy to visualise...., for industrial & Editor, Marcus Herbert problem is with your wi-fi connection, you also... On overheads, and works properly now button again until you see numbers by! One today engineers for other types of problems, from plumbing and drains to home electrics enter email... Website work is easier, watch this simple video to find out howhere email address, account number and.! New supplier to start providing your energy usage in near real time with easy-to-read graphs.... Figure is then multiplied by 1.02264 as prescribed in the 18th century as a traditional from plumbing and to... Only ever getting billed for the energy youve used incorrect meter reading online - Avoid estimated meter reads nasty. We can send you more accurate bills - book an annual boiler service * - up. Multiply by calorific value ( 40.0 ) the way of useful information would! From your current reading to kilowatt hours telephone: Call 0333 202 9802, option.

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