. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. 5.58am: Rescuers get to vehicle and remove Stevens' body. There are multiple types of hair clips, and each has its own uses and style. It is so unfortunate that her entire career willbe defined by this single incident. Operator Donna Reneau took that call at 4:38am. Since Reneau no longer works for the. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Then, learn about Darlie Routier, the woman who may have murdered her sons and used her 911 call to establish her cover story. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. (KFSM) A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following . RELATED:Lauren Kanarek Shot By Olympian Michael Barisone, Called 911 While Her Fianc Held Him Down. Bettering work conditions ', After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? ", "Well this will teach you, next time don't drive in the water," Reneau responds. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. 'To know you have helped someone that needed it gives you a great feeling. Dispatcher begins gathering information. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. Absolutely', he said. She told Baker and Solis she would consider a part-time position with the department. 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However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 29, after the dispatcher and police department faced fierce criticism for how Steven's terrified pleas for help were responded to in her final moments. By We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. Stevens asked Reneau if the police would take her home after she was rescued so she could care for her dogs. 5.58am: Rescuers get to vehicle and remove Stevens' body. "I do think that that played a big role in her death," Diane said. Im sorry maam, I didnt see it, she said. Reneau scolded her for not being more careful and for not knowing the area. Stevens, 47, had. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . In the video above: Severe floodwaters hit Arkansas Watch the latest news and stream for free on 7plus >> But seven months later, she would become known for telling drowning woman Debra Stevens to "shut up". She was also heard in the call telling Stevens to "shut up.". The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. 'You're not the only one who has been stuck in the water. In the 911 recording . https://t.co/FqdZG2W6zZ pic.twitter.com/nlO9WLILcP, FOX 32 News (@fox32news) August 31, 2019. Luke Kenton For Dailymail.com Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. FORT SMITH, Ark. Unfortunately, in the process, she got trapped by flash flooding. A woman in Arkansas drowned in floodwaters shortly after getting on the phone with an emergency dispatcher who scolded her for driving during the storm. A 911 operator who lectured a drowning woman for accidentally driving into rising floodwaters in Arkansas and told her to 'shut up' minutes before she died will not be facing charges after an internal investigation. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. Thank you for your dedicated service Donna'! The comments below have not been moderated. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. Reneau: "This will teach you next time don't drive in the water." Stevens: "Couldn't see it ma'am. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? 4.54am: Police/fire report difficulty locating vehicle. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down,' Reneau said in the audio. In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. U.S. FOX News. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Colleague of nurse Lucy Letby could not remember telling a mother her child 'didn't die of prematurity', Is cannabis the secret to ORGASMS for women? They just weren't able to get to her on time,' Mitchell said. 4.41am: Fire department is dispatched to the scene. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. When first responders were finally able to reach Stevens and remove her from her car, she had already drowned. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. 06:54 GMT 23 Dec 2019 'Am I not on the phone with you trying to get you some help?' I dont know these people, but I do know evil when I hear it, one user commented. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. You had to go right over it, she said. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Emily Crane For Dailymail.com The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. We've received your submission. Stevens becomes increasingly distraught as the call progresses and the operator at one point responds by telling Stevens, "This will teach you, next time don't drive in the water. The dispatcher hung up. 'You're not going to die. (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. When asked what would better work conditions at the police department Reneau said she wanted to answer with a quote. Diskretiseringsfel kan vanligtvis minskas genom att anvnda ett mer fint frdelat gitter, med en kad b Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Quoted as part of the post, Reneau brags about how much she values the work that she does and cares about those in need who call in for help. A date has not been set for a memorial service for Stevens. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. (Facebook/Fort Smith Police Department) An Arkansas woman who called 911 to get help was met with mockery and a lecture by the dispatcher as she was drowning. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. We are no longer accepting comments on this article. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. A 911 dispatcher told a drowning woman to "shut up" in the moments before she died on August 24, reports said. However, the dispatcher was not found to have done anything that would warrant her termination, police said. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. En'Joy" donna reneau dispatcher apology She's a former 911 dispatcher who used to save lives with her calls daily. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. The Arkansas 911 dispatcher who scolded a woman crying on the phone before she drowned will not face criminal charges, an internal investigation ruled. For every one of us, saving lives is at the very core of who we are and why we do what we do. Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. She was also heard in the call telling Stevens to "shut up.". Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. 5NEWS has obtained an exit interview. UPDATE: FORT SMITH, Ark. Prince Harry 'hated woke nonsense' and 'made jokes we are no longer allowed to make' before meeting Meghan, 'We met a Princess'! Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. "I don't know why you are freaking out. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . "I've never had anything happen like this before. She worked in Fort Smith, Arkansas as a 911 dispatcher. Flamingos form CLIQUES with like-minded pals, study finds. ", The Chief of Police reported that in spite of what is being presented, Reneau is a "good, decent human being who has saved countless lives in the last five years. "She was brokenhearted.". She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. Please help me. She says the vehicle is now moving in the water'. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Debbie Stevens (left) drowned on Aug. 24 while being scolded by 911 dispatcher Donna Reneau. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. It is not clear if Stevens' 911 call was the last one she took. There were nine officers and four 911 dispatchers on duty at the time. 'No evidence of criminal negligence or activities on former Operator Reneau's part. She couldve been deemed to have broken human resource standards if shed still been an employee but nothing to merit a measure of discipline as strict as termination, Pitts wrote. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. I'm going to drown!" 'Am I not on the phone with you trying to get you some help?' Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Until August 2019, Reneau had an extremely stressful job. Here's what to do if it happens. "She was brokenhearted.". Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. Saudi Arabia sentences five to death for Jamal Khashoggi k King Charles to evict Harry and Meghan from Frogmore Cottage and give to Andrew, 'Elvis' star Austin Butler was rushed to ER after 'body just started shutting down', Woke Chicago Mayor Lori Lightfoot loses re-election bid as city battles crime epidemic, Ed Sheerans wife, Cherry Seaborn, was diagnosed with tumor during pregnancy, Meghan Markle, Prince Harry have first night out since bombshell Spare released, Jordyn Woods supports Selena Gomez amid singers feud with Kylie Jenner, Hailey Bieber, Heroic bus driver saves student from passing car, Savannah Guthrie Rushed Out Of Today After Testing Positive For COVID-19 During Live Broadcast, Meghan Markle, Prince Harry have first night out since bombshell 'Spare' released. Stevens: "Please help me. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Mayor of Fort Smith, Arkansas Mr. George B. McGill, This site is protected by reCAPTCHA and the Google. 2023 NYP Holdings, Inc. All Rights Reserved. Stevens called 911 . I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. (P. "Will you pray with me?" Miss Debbie' before saying 'Oh my god. At one point, amid Stevens' cries and pleas for help, Reneau told her, "You're not gonna die, I don't know why you're freaking out - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. At one point, Stevens even apologized for 'being rude' to the dispatcher due to her constant pleas for help. Stevens can be heard asking the dispatcher at one point in the call. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! According to a statement from the Fort Smith Police Department, the dispatcher, identified as Donna Reneau by local media, was working her last shift as a 911 dispatcher and dispatch trainer when she answered the call early Saturday morning. 5.02am: Responders report they have located the vehicle. The manner that she spoke during this conversation would have probably been addressed, but it would have been more a rudeness quality-type service complaint. ", "Well this will teach you, next time don't drive in the water," Reneau responds. Police in Fort Smith, Arkansas have issued an apology after a state. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Story continues below. I'm scared! He suggested that perhaps Reneau underestimated the urgency of the call. Absolutely', he said. When Stevens explained that she hadnt seen the water coming before her car was swept up in it, Reneau made no attempt to mask her disbelief. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. Dispatcher begins gathering information. 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. 5.00am: 911 call is disconnected between caller and dispatch. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. All Rights Reserved. Dispatcher begins gathering information. Did they find her? "I sure will., Reneau, who was working her final shift after giving her notice two weeks notice, told Stevens that authorities will get there when they get there and that she's not going to die, at one point telling her to "shut up. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. I'm horribly sorry that it wasn't possible.'. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . Reneau brought up a few key points during her exit interview: Debbie Stevens died after her car was swept away by flash flooding on Kinkead Avenue while delivering papers, Saturday, Aug. 24. Unfortunately, in the process, she got trapped by flash flooding. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. Stevens eventually drowned. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. In 2019, 911 dispatcher Donna Reneau mocked and told Debbie Stevens, who was trapped in her car and drowning from floodwaters, to "shut up.". https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." 'You're not the only one who has been stuck in the water. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. Ralph R. Ortega For Dailymail.com This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Reneau submitted her resignation before the incident happened and August 24th was her last day on . When Stevens said she needed to vomit, Reneau hit back saying: 'Well you're in water, you can throw up it's not going to matter'. I'm gonna drown,'" Diane recalled. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. "I've never had anything happen like this before. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. vtskeersttning resorb. FORT SMITH, Ark. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. I don't know why you're freaking out. Stevens called 911 before her death, and Reneau answered her call. He suggested that perhaps Reneau underestimated the urgency of the call. Stevens later drowned. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. ", RELATED:Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. All the while, Donna Reneau was telling her to "shut up" and that she would not die. Police acknowledged the 911 call sounded 'calloused and uncaring at times' but insisted that 'sincere efforts' were made to try and located Stevens. Meanwhile, the department's investigation into the matter is ongoing. Site is protected by reCAPTCHA and the Google hear it, one user commented the final moments an! N'T able to reach Stevens and remove Stevens ' death Mitchell/The Southwest Times Record AP... She had previously been commended on the phone with you trying to get vehicle. Who was working her final shift when Debra Stevens called 911 dispatcher Donna Reneau was working final... Mishandling a call with a drowning woman, do not Sell or My! 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