The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Again, claimants who went on to say they preferred face-to-face assessments compared to telephone and those not placed in the LCWRA group were less likely to agree that they were able to explain how their condition affects them (86 per cent and 91 per cent respectively). You have rejected additional cookies. 63 replies 18.3K views. Those who were joined by someone to support them (PIP- 31 per cent, WCA - 22 per cent) on the call were most commonly joined by a family member. If your overall health is getting better, your award will be minimized or stopped. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. However, none of the selected variables were statistically significant in predicting preference for a video assessment. This type of response was more common for women (41 per cent) than men (31 per cent). Its based on the results of over 250 responses to our readers survey which is still open. In comparison, the probability of applicants preferring face-to-face assessments remained stable when they were asked to choose between all three options (43 per cent) compared to when they were asked to choose between only telephone and face-to-face appointments (44 per cent). reading and comprehending written information, organizing a journey or following a route. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. No two people are affected in the same way but let us look at some of the Pip telephone assessment experience. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Those awarded PIP had a 51 per cent predicted probability of choosing a telephone assessment when given this three-way choice, a fall from 61 per cent when choosing between just telephone and face-to-face. Ask if you can make an audio recording of the assessment. Its based on the results of over 250 responses to our readers survey which is still open. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. The reasons for feeling uncomfortable with video assessments also differed by health condition. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Around half of these claimants (51 per cent) said they found it less stressful. The consent submitted will only be used for data processing originating from this website. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. The health professionals will be reviewing your PIP form once you reach the assessment centre. While their predicted probability of favouring a face-to-face assessment did decrease slightly when the video option was added, they still had a 64 per cent probability of choosing a face-to-face assessment. PIP telephone assesment today. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Citizens advice. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. | Mental Health Forum Unanswered threads Talk with people who know what it's like! The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Only one variable whether or not the claimant reported a mental health condition was significantly associated with a claimant preferring a video assessment in this model. A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. We have translated the site; would you prefer to read in Welsh? This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Among those who had experienced a face-to-face assessment in the past almost half (48 per cent) now preferred a telephone assessment, compared to 40 per cent with no experience of face-to-face assessments. Be yourself; you want them to see you how This suggests that introducing a video option reduces the proportion of claimants awarded PIP who might prefer telephone assessments from a two-way choice but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. You can score enough points and get either the daily living part, the mobility part, or both. Claimants in older age groups were less likely to seek additional support than younger groups (40 per cent of those aged 55 or older, compared to 61 per cent of those aged under 35). Alongside descriptive statistics, this report presents the results of some more advanced statistical analysis known as binary logistic regression models. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. Having a mental health problem can be expensive. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). Nearly two thirds of claimants across both surveys (PIP- 63 per cent, WCA - 65 per cent) were aware that they could have a third person present on the call for support. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. Even with the letter, the DWP can still turn down a paper-based As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Unweighted base: Claimants who were comfortable with video assessments only (n=406). Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, finding it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). Telephone interviews were conducted with 837 claimants of PIP and 1146 ESA or UC claimants between April and October 2020. Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. How do I manage my money if I have mental health problems? Dont include personal or financial information like your National Insurance number or credit card details. Check if youre eligible for PIP. But nearly one in four (24 per cent) were unaware that they could make such requests. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. 30 September 2020 at 8:04AM in Disability money matters. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. someone goes out with you. Those placed in the LCWRA group (15 per cent) and those with mobility issues (16 per cent) were more likely to have difficulty holding the telephone or using a loudspeaker (compared to 7 per cent of those awaiting further assessment, and 7 per cent of those with no mobility issues). Qwom I dont want to put a dampener on things but unless your depression & anxiety majorly affect your daily living i doubt you will score enough points to meet the standard rate. A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Only 19 per cent would be predicted to still opt for face-to-face. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. However, about one in five (21 per cent) said they would have liked more information about what would be covered. In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. PIP telephone assesment today. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Claimants undergoing a reassessment, and those with a mobility, stamina or mental health condition, were more likely to be supported in this way. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Crescenzo Pinto After taking assessment outcome into account there were no statistically significant differences in claimants preferences by age, gender, previous experience of face-to-face assessments or health conditions. How can I appeal a decision about my benefits? Unweighted base: All claimants with an unplanned intervention (n=124), planned intervention (n=129), reassessment (n=44) or making a new claim (n=539). Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Seventeen per cent of claimants who initially said they preferred telephone assessment said they would opt for a video assessment if this option was made available. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Claimants were asked if they had previously participated in video calls via laptop, tablet or telephone. We also use cookies set by other sites to help us deliver content from their services. Some also consulted a social worker or support worker (4 per cent), a charity or support group (2 per cent), JCP (2 per cent) or Citizens Advice (2 per cent). You can state your needs here with regards to your debilitating condition. 64 Posts. This is someone with extensive knowledge of the. Pip telephone assessment experience. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. A health professional will carry out your assessment - they'll write a report and send it to the DWP. How are mental health and money worries linked? Full details of the sampling and fieldwork are contained in the separate technical annex. With regard to the other improvements reported, these are listed in Figure 55. Before your PIP assessment, you should plan your journey to your assessment centre. Well send you a link to a feedback form. Georgia Lucey You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. Nine in ten (90 per cent of) claimants were satisfied that the assessor called on time and 95 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing They can help you feel more comfortable, add information to what you say or take notes. That's why benefits like Personal Independence Payment (PIP) can make such a difference. Six in ten (62 per cent) stated a preference for telephone assessments, while just over one in five (23 per cent) would still prefer face-to-face. The assessment looks at individuals ability to carry out everyday activities. Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. 25p per mile) to help towards fuel. Preference for telephone or face-to-face assessments. The PIP assessment with questions on mental health is not based on the mental health concern you are facing. Unweighted base: only claimants who prefer telephone assessments (n=693). Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Your assessment centre might ask you for a letter from your doctor or other evidence that you need an alternative location for your assessment. Kew Two thirds (65 per cent) of these claimants found a telephone assessment easier or more comfortable, half (50 per cent) did not want to travel, and four in ten (44 per cent) found it less stressful. Women were again most likely to prefer a telephone assessment (58 per cent probability) and have much lower predicted probability of a preference for face-to-face (21 per cent). Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. 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