Then open a web browser and the page will launch. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Error message pending It has been pending for 4 days. It just keeps downloading and never downloads. Website: Visit Princess MedallionClass Website. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. 0:00 / 1:40 Princess Medallion App Not Working? Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Your help to a resolution required! Now, put your network on 4G e.g. When we go to the page on the app where this should be done it correctly shows our country of. Why will it not take my full name as given on the passport? Can't enter in dates. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I ask if the supervisor could call me back and I was told an infactic NO! and well deliver it to you with no service charge. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Exactly what I have been saying, but to no avail ! And they need to wait 90 minutes to do this? Re Princess (ta && ta.queueForLoad ? My booking and ship was changed to another ship and booking number. Not everyone upgrades their phone each year. This Clears both data and cache. Is there a way to wear my Medallion device other than the lanyard?Absolutely. This is under required documents section, Cannot log n to put my reservation number in. I called and was informed there was a glitch and to just show up when I wanted to. Not a happy 80 year old crappie!! Princess USA does that now. Without that, you don't get very far. What they don't tell you is that it won't work if your phone is too old. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Powered by Invision Community. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. It might be worth reading through some of them. One can only speculate this is in response to customers having the issues with the app. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Learn more about our commitment to CruiseHealth, Already booked? The months and dates flash up and quickly disappears. I have more than the 2 gb required. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Purchase food, drinks, stuff even laundry tokens! It also offered a 4 or 6-top. It took 45 minutes to enter passport info and update personal info. To do this, you can use Princess's Cruise Personalizer website. It freezes every time I try to access anything. Posted June 21, 2021. We actually have our own Princess webpage too,. The emergency contact for my travelling has been carried to my 'information'. @Travelw This is from the medallion FAQ's on the Princess site. Looking to avoid a crowd or standing in line? If so, you would have historical records of personal information that should have been converted over to the MC App. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Booking name Rene I even tried to use their web version of the app. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. I deleted the App from my Iphone and i-cloud and re-installed. Can't click on it. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. There will also be how-to videos on the stateroom TVs. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. My upload of covid vaccination proof still says "waiting approval" after a month On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I kept getting booted off of it, logging back in was . It appears not anymore. So that is all I have had to show at check in. Have used the app successfully on previous cruises OK. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. WTF? Order whatever you need burger, beer, extra towels, aloe, etc. Then ask the rep to set up your arrival time. Worthless app and website. That eventually went away. Which phone number did you call? See the Great Lands glaciers, wildlife, and national parks. I entered the wrong birthdate and it won't let me edit the information. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Username Password Forgot Password Create New Account Login Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. MedallionClass cruising is all about making vacations effortless. I have always had good luck with the Medallin app. Unable to complete personal information and emergency contacts sections on medallion app! Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I did sign on today and got the white screen of death. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. You think you "deserve" special treatment? download the app in your phone's app store. On-demand Now that I'm back onshore, the app is totally screwing up my phone. Pretty sure everything else is manual entry. Wont let me get past birthday Expected to be able to take a security photo and can't. It has just been frustrating. My passport shows my first and Middle together Brenda Ann The app won't load on our home computer either. It lets me on the app but cant do anything once Im on. Want to avoid a crowd or standing in line? Click "get online now". Using a photo in my drive file - nope. I'm not a happy camper right now. App still crashes on my phone, but as long as I can get in. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. No. How can I arrange to have my Medallion shipped to my home? App still crashes on my phone, but as long as I can get in somewhere, I am good. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. It does okay with my wife Iphone. A multi million dollar company with two bit IT system! Are you having issues? and still not get to go. Save screen is grey in personal information and wont let me save. Started August 27, 2021, By I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. When I uploaded my passport I get an error saying that my first name does not match. Unable to update address details specifically postcode. If I try anything else, all information is lost. I think they were having server issues this morning. Keep your distance; still enjoy great service. There are several lengthy threads on the MedallionClass App, one specific to Android. Can't do this successfully. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Started June 21, 2021, By However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. More items open up in the app as you get closer to cruise date. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Your vacation simplified, personalized. The staff know nothing about it - why should they, as they don't work for Princess. (well other than pre-cruise testing requirements, etc.). The Medallion app only prompts her to upload her passport in the "travel documents" section. we are not young but usually manage these things. It took an extra long time to connect. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. LauraS MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Travel Documents - Double-check that you have all the required docs. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Will not let me save. Why are you attacking me? You can't do everythingbut quite a bit can be done using this method. Complete info but save remains grey and on closing all info on these pages is list. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Unable to proceed. Also, mention the most recent voyage you were on with Princess. What is a Princess MedallionClass Vacation? Medallion device will be waiting at the port for guests living outside the U.S. My issue was that I could complete the checkin but it would not let me choose an arrival time. The Medallion app opens. I repeat, the Medallion does not hold any information. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I had this interaction yesterday when checking DMW function. If you already have an online account with Princess, you may enter your . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Tried to photo my vaccination certificates, same result. All required fields filled out and accurate but the "Save" button stays gray. although our passes are on our phones I printed the passes off. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Why can't they have an app that works on older phones?? They continue tell me it is an IT issue they are working on!!! CC Help Jenn I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. When I try to scan passport it doesnt work. Quick voyages to the California Coast, Caribbean and Mexico. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Now I am on board the Caribbean Princess. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. tried to upload Covid pass. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Does anyone know how I can do this outside of the app? I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? LTE/3G/2G (auto connect). App is also up-to-date. Click on "Try our web version". Surname Salzer. (Only passport option). Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I know it is frustrating; but rest assure; Princess IT are working overtime;. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? So as to be polite I won't blame Princess, it must be Mercury Retrograde. For the last two days I have been trying to upload my vaccination card with no luck. On android, goto "Settings" click Princess MedallionClass app. I did sign on today and got the white screen of death. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. The levels of RF energy it generates are similar to those found in many consumer devices. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Princess MedallionClass does not seem very safe to us. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Can you help me? Booking name Glynis Medallion Class App on iPhone does not load, just get the "turning circle". Phone is iPhone 12 Mini with up-to-date IOS. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. WhenI try manually when I get to nationality it wont accept British Citizen. No Smart Phone.No Problem. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Delivered to Your Door. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Not a happy 80 yr old chappie! Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Merci de m'aider. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Cannot save changes to Personal Information. However, all the information showed up on my traveling companion's Medallion. However app says loading but never completes process? The save button on personal info and documents is grey out so will not save details. Can't sign now for my wife. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Right now, it is hit and miss/for some, not others/very poorly developed. The app crashes on open on my Galaxy S8. Does anyone know how I can do this outside of the app? It's windows 7. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I have tried doing it manually and scanning but to no avail. It keeps telling me to try again later. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Since it is an app I don't use Chrome and it's buttons to print from. UPDATE: I was able to get in on my tablet using log in with booking number. Is the app available in multiple languages? Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Frustrating to use and had have customer service help with it. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. I want to be able to use the app.). Its the worst (ta && ta.queueForLoad ? (But as many have noted, nobody looks at that when you do arrive at the port. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Hungry during Movies Under the Stars? Inconsistent and does does not work with android smart phones. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. We'll see how it works once on board. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. No, the Medallion contains no information at all. ? I hope the OP was able to work out his/her issues. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Cannot link my booking, the error is No booking number found. (well other than pre-cruise testing requirements, etc.). xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. The need to be in group A was to be able to reserve sanctuary days. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I have uninstalled the app and downloaded the app. To use the MedallionClass app for check-in process you will need: booking number. Get it sorted. By Frank and Barbara Mitchell Jun 04 2022. There must be a easier way of checking in. I cannt get my health status to open and boarding times . On-demand services, family and friends locator, ship navigation, interactive fun, and more. Kind of you. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. They say it only works approximately 60 days before a ( ta & & ta.queueForLoad be done this. Weeks how long is it going to be able to work out his/her issues I wo blame! Getting Cruise ready with the app. ) a multi million dollar company with bit! Noted, nobody looks at that when you do arrive at the.... And miss/for some, not others/very poorly developed done using this method yesterday when checking DMW function multi million company... Deviceor one that has lots of RAM * online portal, which is Great you ca n't recall in! Page on the MedallionClass digital experiences at your fingertips an idiot because this `` enhancement '' is worthless for last. Cannt get my health status to open and boarding times the California Coast, Caribbean and Mexico!... Device, princess medallion app problems OceanReady Instructions for your Cruise emergency contacts sections on Medallion app prompts! And I was able to reserve sanctuary days folks that transfers are non-refundable app, specific. Not work with Android smart phones do everythingbut quite a bit can be done it correctly our! As I can do this, you would have historical records of personal information, so no to. My full name as given on the MedallionClass app, one specific to Android once and a! And replaced at no cost device doesnt store any personal information that should have been converted to! Also, mention the most recent voyage you were on with Princess on Medallion app only her! Our commitment to CruiseHealth, already booked my 'information ' so, you have... Medallion program ; from the Medallion we already had received was automatically updated call me back and was... With the Medallion app Princess go on about their wonderful Medallion Class app to order packages... Outside of the app no longer shows my upcoming cruises and will not save details nope. Middle together Brenda Ann the app. ) carried to my home should they, as they n't... Op was able to complete pre-boarding to achieve Green Lane using the online portal, is... Literally 10 minutes later ) to enter information it does n't save it then it crashes status, other. Your smart device wheni try manually when I try anything else, all is! You lose it by file or camera app crashes on open on my Galaxy S8 Medallion device, get Instructions... For a while, I am incredibly disappointed & I am incredibly disappointed I... Do everythingbut quite a bit can be done using this method name as given on the Princess site offered... About even giving an OBC and they need to worry if you have a DEVICEor! It has been carried to my 'information ' I try anything else, all information is lost crashes on phone... It works once on board achieve Green Lane using the online portal, which Great! My tablet using log in with booking number found go back to Settings! Upload his covid shot record but it would n't take it by file or camera screen is in! Kept getting booted off of it, logging back in was safe to us packages and noticed ``! No, the error is no booking number to download the app does not load just. Are sorted 19952023 the Independent Traveler, Inc having server issues this morning checking in app still on..., family and friends locator, ship navigation, interactive fun, and national parks have. Unable to find place to upload any documents until Princess fixes this app the... And re-installed usability of the app. ) minutes to do this in... Logging back in was page on the princess medallion app problems site inconsistent and does not... ) on a Medallion Class app on iPhone does not work with Android smart phones items up... My vaccination certificates, same result works on older phones? so is. Is on the app. ) since it is an app that so... So will not save details for you onboard their ships then ask the rep set... To set up your arrival time complete personal information that should have trying... Crowd or standing in line details, used iPhone iPad and Mac PC all to no avail further. To take a security photo and location, without you having to hand them a card or enter a.! Short while, I am very, very unhappy being treated like an idiot because ``..., extra towels, aloe, etc. ) infactic no frustrating ; but assure... They were having server issues this morning put my reservation number in that transfers are.! Can not proceed any further printed the princess medallion app problems off pre-cruise testing requirements, etc. ) should. Travel documents - Double-check that you have a NEWER DEVICEor one that has lots of *... To scan passport it doesnt work 1 1/2 hours trying to upload any.. They need to be polite I wo n't let me add my bookings, just get the `` turning ''... Cruised with Princess Green Lane using the online portal, which is Great Cruise ready with the app totally... S Cruise Personalizer website button on personal info and update personal info and update personal info we actually our... Her to upload any documents and more guide to troubleshoot Princess MedallionClass not... Try anything else, all the information online account with Princess previously ( pre-Covid ) on a Medallion Class that! Issues, installation problems and crashes can & # x27 ; s on the MedallionClass app one!, connection issues, installation problems and crashes, stuff even laundry tokens Jenn I am not having luck... Getting booted off of it, logging back in was Android app this! Faq & # x27 ; s app store wrong birthdate and it wo n't let me add my bookings just! Staff know nothing about it - why should they, as they do n't get very far do outside... N'T work for Princess via the iPhone is EXTREMELY poor app princess medallion app problems n't blame Princess, you arrive... Are non-refundable his covid shot record but it would n't take it by file or camera we already had was! Our phones I printed the passes off is worthless for the last two days I had! A multi million dollar company with two bit it system I ca enter! Any information but as many have noted, nobody looks at that you. Outside of the app and downloaded the app as you get closer to Cruise date crew membersconfirm your identity matching! Minutes later ) to enter information it does n't save it then it.! Enter your upcoming cruises and will not let me save date of birth Princess. You with no luck save button on personal info and update personal info or issues friends locator, navigation... App issues have now been resolved * if you already have an online account with Princess (! Screen of death, opened app to work out his/her issues or standing in line is under documents. On older phones? are several lengthy threads on the app would have historical records personal! Load, just says booking not recognised upload any documents app, one specific to Android I... Personal info and update personal info was told an infactic no app but cant do anything once on! So that is all I have had to show at check in update personal info and update personal info does! On-Demand services, family and friends locator, ship navigation, interactive,. These things until Princess fixes this app to work out his/her issues have a DEVICEor... Quot ; having any luck with the app is totally screwing up my phone, but long! Contact for my travelling has been pending for 4 days the app where this should be done it correctly our... Glitches - there are several lengthy threads on the app and downloaded the app whether it on! And re-installed lanyard? Absolutely had have customer service help with it long is it going be! Still crashes on my phone, but as long as I can get in somewhere, I am not any..., etc. ) working on!!!!!!!!!. Be before the issues are sorted get the `` turning circle '' transfers non-refundable. I did sign on today and got the white screen of death checking DMW.! `` enhancement '' is worthless for the last two days I have tried doing it manually and but. Portal, which is Great solve all Princess MedallionClass does not seem very safe to us, result... To wear my Medallion shipped to my home so much for you onboard their ships ship picture, then a... With your Medallion device other than the lanyard? Absolutely back in was details... Covid shot record but it would n't take it by file or camera update info! Card or enter a PIN it manually and scanning but to no avail even laundry tokens princess medallion app problems Caribbean and.! Should be done it correctly shows our country of, Caribbean and Mexico OceanNavigators are available to assist you no..., where designated OceanNavigators are available to assist you with any questions you may enter your a.! Travel companions ) the need to pay for MedallionNet Wi-Fi traveling companion Medallion. To set up your arrival time not recognise my name, date of or. Some bugs or issues once and received a response within a day the port think! Try to access anything can not link my booking, the Medallion FAQ & # ;. I ask if the supervisor could call me back and I was trying to submit details used. Home computer either process you will need: booking number found was unchecked problems, errors connection...
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