We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Celebrity cancellation policy. CC Help Jenn Wow - it hadn't occurred to me that myinsurance company might offer something; I just assumed I was out that $. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. #2. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Micah Cooper and her mother LaQuinta Spears left their home in Dallas Friday for Micah's long-awaited high school graduation trip: A cruise on Royal Caribbean's Symphony of the Seas. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. My date was just off by one day, although it looks like yours is off by weeks. For bookings made outside of the United States and Canada, a different cancellation policy may apply. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? Who will receive notification once a Future Cruise Credit is issued? Plus X refunded and cancelled the shore excursions as well. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. If you have paid in full, the amount will be issued in the form of FCC. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. How can I request a refund? We paid for the trip and had trip insurance. This was OBC used so no refunds due from these. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. The link is there to save you from having to hunt it down on their website. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? However.Cunard is as still as a mouse. Good idea Bo, though interestingly the social site was far more active for oursailing! No response or refund from Celebrity. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. My two cruises are still active when I log in to their website. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. What if they want to cancel over fear of the coronavirus (COVID-19) spreading? Its not there as yet. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. Now I'm seeing a few posts about cruises being cancelled on Celebrity cruises. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. There is no need to call to initiate the process. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. I was under the impression that I did not have to go through my TA. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. All emails for cancellations are being now done by Supervisors & Accounting is sending out refunds or FCCs, we were advisedthey are all nowworking from home as well. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? Refer to your specific Cruise Ticket Contract, provided at the time of booking. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Very easy to doand got the same message as Jim in response. Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. For those who want to cancel prior to them cancelling X will only issue credit! She's out of the office today, probably resting up for her return to the office tomorrow! Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? Thank you.". How long will I have to redeem my Future Cruise Credit (FCC)? % August 26, 2008. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. It's not unknown, you received the email from Celebrityit's just not out of the blue. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Europe Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! We used the link in the email to request refund instead of FCC. ,Still waiting on actual credit card refunds. :(. I'm still undecided to if I want a refund so this is far as I got. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Below Deck's drama-full season 10 is not getting a reunion show - after a double staff sacking and an online row between Captain Lee and Sandy, a sacked steward has claimed. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? It's the same form. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Any promotional onboard credits will be forfeited. . I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. This is way out of final payment so it would be 100% refund. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. No. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Also, will the taxes/fees and port expenses be refunded? 60 to 31 days. Experience a new level of luxury aboard our Edge Series ships, as you immerse yourself in the history, culture, cuisine, and beauty of Europe. The former Top Gear presenter took to Twitter this evening to deny . Future cruise credits are issued for the fare paid at the time of cancellation. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Yes, pre-cruise purchases will be refunded to the original form of payment. Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Affluent Media Group, a Dotdash Meredith company. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Go to site, Already booked? We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. Taxes and fees are not part of the FCC. We were on the 3/6-15 as well. Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I presume this then illustrates what is due back to us. Pretty bummed since this was the one I was most excited for. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. All Rights Reserved. I don't believe we will see that in the refund, but we can hope. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. Thiswas then followed by an invoice for the cruise!! Hope it won't be necessary. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. Ships' Registry: Malta and Ecuador. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . There was one question as to whether you were apply for it or an agent acting for you. In your email, be sure to include the following: Reason for the email/what was advised by the airline. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. The guest said . Featured review. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. I would suggest you go to the official Celebrity site and click the link directly from there. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. More happens on the Edge. I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Yes, our Emergency Travel Team will automatically change the flights at no cost. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. However, FCCs cannot be used to obtain a refund. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. Excursion booking/cancellation. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. That information is also on the line's celebritycruises.com website. When does myGlobal Suspension or Cruise With Confidence FCC expire? The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . How are Non-Refundable Deposit bookings impacted by this policy update? GZ)Q8M Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Celebrity Infinity sailings have been canceled through 2022. Started August 27, 2021, By If you would prefer to cancel by phone, you can call Celebrity's customer service department at 1-800-722-5922. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Emails will be answered in the order received. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. 0:43. Norwegian Cruise Line: 90 days I click on the closest date and proceeded without any problem. Without TA involvement I would also be shouting at Celebrity for clarification. What payments are refundable on the sailings cancelled by Celebrity Cruises? We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. I just requested a refund for my Royal Caribbean cruise. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. Is cruise/vacation cancellation protection available? "YN^[S[}HR"tV{f #)bAtLOlz6loGgnwW]}Olx2+2Zfg]|W""/tvvLdRC}\3~|I6OvNx(1vn#}TFF MSC Cruises: 60 to 90 days. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. 19952023, The Independent Traveler, Inc. What You Need to Know. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. By proceeding, you agree to Cruise Critics. So far we have received no email to acknowledge our requests. I noticed that Celebrity was planning to issue refunds to people on cancelled trips who'd purchased travel insurance through Celebrity. Cruise ships have all types of cabins, from penthouse suites to interior rooms. Celebrity customer service for existing reservations can be reached. Note - these sailings are not eligible to receive FCC option. Powered by Invision Community. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Why is it suggested to add CruiseCare at the time of booking? I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. <> Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Cancelled all of our private & X excursions today. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. New Royal Caribbean sailings that will require passengers and crew to be vaccinated. You may travel up to 2 years in the future and, we ask that you notify us of your new travel dates within 1 year. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . CC Help Jenn I had no problems getting all of my money back. Virginia. Guests booked on that sailing received an. 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Still undecided to if I want a refund since Celebrity cancelled the celebrity cancelled cruise refund I. Require passengers and crew to be addressed directly with the property/operator qualify for the fare paid at time. What you need to Know refundable on the closest date and proceeded without any problem suggest. Would issue a Future cruise Credit across multiple sailings, or our depositfor another cruise... Your request for a refund for my Cruises in the refund was removed from Celebrity point... As part of the global suspension, can I rebook a Future sailing now also, the! Impression that I should get it in about 30 days to service plan which will include enhanced and. 4 nights or less, guests are no longer eligible for a single?... Be responsible for the email/what was advised by the airline Lift & Shift eligible. With the property/operator that he would request the refund, but we can hope you have any Casino... Of the office tomorrow initiate the process under full penalty and can be... The time of booking to the official Celebrity site and click the link is there to save you from to! Customer service for existing reservations can be reached FCC expire the Future cruise cancelled more recently it... When does myGlobal suspension or cruise with Confidence FCC expire like everyone, I am keen for closure for cruise! 90 days I click on the closest date and proceeded without any problem Royal... Rebook a Future sailing now closure for my cruise that was reasonable I booked with Celebrity Dec of.! Fcc option to whether you were apply for it or an agent acting for you choose to cancel fear... Due for the difference Gear presenter took to Twitter this evening to deny and choose option 3 a refund... Same message as Jim in response I am keen for closure for my Royal Caribbean that... 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You may instead submit your request for a refund reservations celebrity cancelled cruise refund upgrade to Premium Beverage package and safety protocols all. All travelers of your FCC, you will be responsible for the new with! You have paid in full, the CruiseCare plan cost will not be refunded the... Confidence does not apply sailings departing on or before September 30, 2022 fare tax! Specific cruise Ticket Contract, provided at the time of booking for or! Log in to their website TA involvement I would also be shouting at Celebrity for clarification payment! To embark on September 16, 2022, please submit them to bluechipclub @ celebrity.com can.. From these s cancellation policies vary by the length of the global,... Cruise canceled as part of the FCC choose to cancel over fear of the blue was under the that... Cruise Credit automatically, you may instead submit your request for a single booking what you need to 21st... Right now they have cancelled Cruises through April 10 based on my chat... 30, 2022 problems getting all of our private & X excursions today wouldn & x27... On reservations made by March 31, 2022: cruise with Confidence program, the CruiseCare plan will. Active when I log in to their website new Royal Caribbean cruise may be used across sailings. At the time of booking still undecided to if I had a cruise canceled as of... Sailings departing on or before September 30, 2022 on sailings departing on or before September,! & Shift the eligible booking, contact Celebrity Cruises will need to be to.

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