I made the right choice! ", "I lived here for the last 6 months. Each state has different inspection schedules, licensing requirements and enforcement. Prior results do not guarantee similar outcome. Outstanding caretakers, always kind and caring. Use or replication of this content by other web sites or commercial entities without written permission is strictly prohibited. What should caregivers and potential residents know about Pacifica Senior Living Paradise Valley? Were still collecting data to inform categories such as Age, Disability, Sexual Orientation, and Veteran Status. The downside is that many Ombudsmen are simply overwhelmed by requests and gaining access for an in-depth conversation may be difficult. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 1) Family Assisted Living Reviews2) State Assisted Living Records3) Long Term Care Ombudsmen. Reviews are easy to understand and it is simple to compare several residences to determine those that provide the best care. They do a lot. . She showed me everything. NFHA is a consortium of more than 200 private, nonprofit fair housing organizations and state and local civil rights agencies from throughout the United States. As part of the settlement agreement announced today, the defendants must also pay $140,000 in damages and attorneys fees. In addition, it is important to be familiar with the associated eldercare terminology. She has new friends, does crafts and activities daily and just has a smile on her face and genuinely seems happy. The assisted living facility also allows residents to own pets. This individual case information above is publicly filed information gathered from the publicly filed complaint. document.addEventListener( 'DOMContentLoaded', function () {const newsletterAsset = new HMIRegistration({ publicationId: 47, pubName: "McKnight's Senior Living", view: 'newsletter-asset', bootstrap: document.getElementById('newsletter-asset'), formType : "user-initiated",pubType: "business"});newsletterAsset.mount();}); Please login or register first to view this content. Unfortunately, this is a paid service and many communities have no reviews. ", About Us Resources Careers Contact Us Facebook Instagram Yelp Twitter Indeed LinkedIn, 348 W Juana Ave The food is fine, and the dining areas in each cottage were remodeled. They have done a tremendous job welcoming our mom into their memory care cottages, and have gone above and beyond to keep her healthy and happy. They are all individual rooms; one of the things is they have cottages versus a single building. As such, they can reduce a familys out-of-pocket care costs or reduce the hours they spend providing care themselves. management didn't know what they were doing. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The lawsuits were filed May 13 against BeeHive Homes, Brookdale Senior Living, LeisureCare, Life Spire Assisted Living, Pacifica Senior Living and Spectrum Retirement Communities and covered a total of 16 communities in New Mexico and Utah. It's similar to being at home - providing a choice and the aroma of good cooking. Our goal is not to provide a comprehensive list, but rather to make sense of those that are available on the market today and can reduce the care hours required by elderly persons. My family and I are thrilled! NFHA was represented in this case by Andrew Rozynski of Eisenberg & Baum, LLP, and the investigation was supported in part by a grant from the U.S. Department of Housing and Urban Development. Terrible company to work for at any level. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Offices in Florida, California, Georgia, Illinois, Kentucky, Maryland, New Mexico, New York, Pennsylvania, Virginia, Washington DC and West Virginia | Business Hours: Monday - Friday (8:00 am - 6:00 pm) My Dad lives at Pacifica Senior Living, Memory Support Community. I toured this community for my mother, although it wasn't a good fit for her, the staff was very welcoming. During that time and our visits with mom there, every single staff person, from the point of checking in at the front desk with Ashley (and anyone who is there when she is not) to the end of a visit has been extremely professional and kind and have continued to answer our questions as well as to provide continued updates. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. -Focused on the negative, Publishes surveys and enforcements if available. Please consider this matter closed. Have an MD and looking to move into industry. During his residency at the facility, the facility allegedly failed to provide sufficient staff on hand, thereby endangering the residents and also failed to provide a reasonable level of care to Mr. Marcus. Allegations: Mr. Phillip Mascillino was a resident of Pacifica Senior Living of Palm Beach who, according to the complaint, passed away as a result of injuries sustained due to the negligence of the facility. By clicking "Get Pricing & Availability" I am providing express written consent to receive calls including automated/pre-recorded calls and automated texts for which I may incur a cost, as well as emails from Caring and its partners, about senior living solutions or Medicare insurance. (855) 481-6777 Narrowly Focused Nursing Home Abuse Attorneys. Do Not Sell My Personal Information Control Your Information Copyright 2007-2021 Caring, LLC All Rights Reserved. My mom loved to sit on the porch and watch the birds and check on the flowers. Heidi is awesome for ALL issues and the caregivers are all A+. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Having problems? Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. During the same survey, AHCA surveyor saw that one of the facilitys nurses failed to assist one out of three sampled residents with their medication as required. To watch how Erin interacts with the residents and their pleasant response to her puts me at ease she is very thorough. Customer Reviews are not used in the calculation of BBB Rating. Pacifica Senior Living Skylyn is a premier all-inclusive retirement community with a full continuum of care in the heart of Spartanburg, South Carolina. This is a concern held by many families and especially by those who are seeking care in less expensive assisted living residences. They are not authored by Glassdoor. This rating has decreased by -2% over the last 12 months. I liked the homelike feeling of their cottages and the long list of activities they provide. In another survey on the same date, the agency found that a resident had not been given medications on certain dates, with no explanations as to why the medication had not been administered, nor was the doctor notified that the medications had not been given. Everything is always clean and neat. Every employee has been caring and helpful to my Dad, and we are always encouraged to come and visit or participate in the many activities they offer. Access is certainly easier in some states than others (see the table below). File a report placeholder copy with lorem ipsum placeholder dummy text copy. Inspections occurs only every 5 years. Also, there are additional field trips that are offered each month that we have begun signing her up for many. We understand how important this is to our residents and their loved ones. Hello everyone, Close more info about 16 senior living communities face lawsuits claiming they did not accommodate deaf prospective residents, On the Money (formerly Dealmakers Handbook), McKnights Women of Distinction Awards and Forum content, Expect increased inspections, regulations from OSHA in 2023: panel, AI model using health records predicts Alzheimers disease up to 5 years before diagnosis, Rihanna Super Bowl halftime show re-creation turns Kentucky senior living residents into viral TikTok stars, Why your severance agreements may be breaking the law, NIC MAP Vision offers listings service for senior housing real estate brokers, Feds restructure to streamline healthcare investigations. I acknowledge I was able to review the Agreement to be Contacted, Terms of Use, and Privacy Policy. 67% of employees would recommend working at Pacifica Senior Living to a friend and 60% have a positive outlook for the business. *Each case is different. International Association of Better Business Bureaus. They encourage you to walk, which is good. I live in Gilbert and I drive 45 minutes to see my mother here. The staff is good, professional, they have pleasant ground, opportunities to move into different units as the needs of the client changes, and quality care. But, the staff here has done their best to be positive, helpful and upbeat. The staff always treats her with respect, kindness and encouragement. Well guide you through the process. Reviews are available for nearly all residences with the exception of minor adult foster care home with 1-4 residents. During his residency at the facility, the facility allegedly failed to provide sufficient staff on hand, thereby endangering the residents and also failed to provide a reasonable level of care to Mr. Marcus. Since 2007, she has been doing the research to find answers to common concerns: housing, aging and health, staying safe and independent, and planning long-term. Many larger competitors offer similar facilities and services for $5,000 per month or more. My sister is a resident at Pacifica she really enjoys living there the atmosphere is very warm, homey and welcoming! Pacifica Senior Living Palm Beachs licensee, Extended Care Portfolio Florida LLC, has been sued in the following lawsuits: Allegations: The complaint alleges that Mr. Gene H. Marcus was admitted several times to Pacifica Senior Living of Palm Beach. Resources placeholder copy text with lorem ipsum placeholder dummy text copy. Code: Assisted Living Facility Violations Check Assisted Living Inspections & Violations by the State Assisted Living Choosing an Assisted Living Facility Assisted Living Facility Violations More Information Choosing an Assisted Living Facility - Checklist for Visiting Assisted Living Facilities - Admissions and Discharge Policies - Waiting Lists The activities are great, modern music is being played during entertainment. According to reviews on Glassdoor, employees commonly mention the pros of working at Pacifica Senior Living to be senior leadership, career development, culture and the cons to be benefits, compensation, management. I put my trust and faith in their years of focusing their legal ability in only one field and that has proved to be 100% effective. We 465 people like this Pacifica Senior Living has an overall rating of 3.3 out of 5, based on over 303 reviews left anonymously by employees. In fact, every staff member I have come in contact with has made me feel this way. If youre already a member, login to access this page. Calarogas brochure slogan says, serving you and your family. It is hard to believe that Calaroga sincerely pursues a goal of serving anything other than its own interest, because if they were sincere Calaroga would not bait families with small half-off rent incentives, only to gouge the family at the end in circumstances like these. DEMAND: Crazy enough I am trying to send them money. and can't get information on who and where to send it too. One can view Deficiency Reports and Plans of Correction by residence. Would love to speak with someone in that place that actually cares and will do something about their communication problem. There are not many, I know that the ED who was there when I was there really did care about the residents. BBB Business Profiles are subject to change at any time. Its lively and everybody enjoys it because they can relate to it. We offer Independent Living, Assisted Living, Memory Care, and Skilled Nursing, all tailored to each resident's unique personal needs. BBB Business Profiles generally cover a three-year reporting period. According to the survey, the resident had managed to leave the facility and return to his sons house, where his son found him and eventually returned him to the facility after a short time. Keep up-to-date with the latest news and housing related activism. Glassdoor has 303 Pacifica Senior Living reviews submitted anonymously by Pacifica Senior Living employees. Brookdale disagrees with this filing, and we intend to strongly defend ourselves against this case, she added. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Lastly, larger communities tend to receive a higher number of complaints, not because their care is worse but simply because they provide services to a greater number of individuals. The rooms were also nice. , half they time they walking around doing nothing. The grounds in the area are really nice. Give more details to improve the helpfulness of your review. I'm not into the kind of food they serve; they were too healthy. Pacifica Senior Living has an overall rating of 3.4 out of 5, based on over 298 reviews left anonymously by employees. As a matter of policy, BBB does not endorse any product, service or business. She was the person in charge. My mom has lived in the independent living for a year now. I am also in the industry, so I knew what we were looking for. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. they keep me informed and have worked with us in getting my husband settled. Employees also rated Pacifica Senior Living 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities. The residents are very close in relationship because it is a smaller community and that is nice. I assisted my late father **** ***** to lease a studio apartment on May 20th, 2020 from Pacifica Calaroga Terrace in Portland, Oregon. One can view deficiencies and plans of correction. This business is in an industry that may require professional licensing, bonding or registration. In an unannounced survey inspection, AHCA found that several residents had suffered from bug bites but that no further testing was conducted although medication was prescribed by the doctor. Advertised as a full-service senior living facility with high quality Memory Care and Respite Care programs, Pacifica Senior Living of Palm Beach is a 98-bed, for-profit nursing home off of Jog Road in Greenacres, Florida. We feel very blessed and relieved to know that our mom is being cared for at such a wonderful facility. What programs or activities does Pacifica Senior Living Paradise Valley offer to enrich residents' well-being? They had a lot of programs that would be good for her. We want Calaroga to return $3500.00) to be paid by Calaroga to our family within the next 30 days. The facility is located at 4706 Jog Road, Greenacres, FL 33467, and boasts an eco-friendly building that utilized polar panels and LED lights. My Dad is very happy and content at Pacifica and we are so grateful for everyone who works there! BBB Business Profiles may not be reproduced for sales or promotional purposes. Coming from a guy who used to prefer watching TV all day, this has been so wonderful to hear. Thank you for taking care of my mama. She is doing great. My friend is well taken care of and has a chance for several stimulating acitivities. But in all states that make the information available, a clunky and confusing database search is required. Residents ,co workers, are the only good things, Pay , management,everything else to do with company. We are especially excited by the variety of activities that are available for the residents there as well as Emily and the awesome staff that help to run them! The caregivers, the office staff with the exception of 2 people act like they really don't want to be bothered with the job and the people. The management of Calaroga knew of my fathers health condition, had notice of his departure, and then my own requests to terminate the leasing agreement when it became clear my father *****would not be able to return to your facility on May 24, 2020. Not professional what so ever. Fit snugly but comfortably against the side of the face be . I also really like the building, it is pretty much brand new, clean and very nicely decorated! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Their security is good too. Going to coordinate with local chambers of complaints against pacifica senior living facility complaints about due in. I would highly recommend Pacifica Senior Living / PV Memory Care. All resident concerns are met respectfully and resolved in a timely manner. It was clean and the rooms were nice. Refusing to provide a qualified American Sign Language interpreter or other reasonable accommodation to ensure that the would-be resident or family member would be able to communicate effectively. The physical layout of the facility is unique in that there are separate cottages for different levels of care. Thank you to all staff for making my stay here a happy and joyful one! We looked at multiple facilities were not happy with many other facilities finally found one that we thought would be perfect very close to the house very clean and new. Describe the overall population of assisted living residents at Pacifica Senior Living Paradise Valley. One must take caution to find a site that verifies its reviewers because false reviews abound. I have called the new business office manager twice in September 2020 to inquire about the credit. They were finishing up, and people were taking their plates away. Beehive has residents who are hard of hearing, Merchant said. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Ohioans can search by residence name or location and view Quality Measure Reports and an adjusted Resident Survey score. Indicating that although the community had access to ASL resources, it could not guarantee that the service would be available on a continual basis and that, if there were costs associated with the ASL service, the resident might have to pay half of the charges. i am pleased with the level of contact they make with me to let me know how my dearly loved one is doing and what he needs. Were disappointed that the NFHA has chosen to proceed with litigation instead of engaging in a dialogue so that we can discuss matters important to them.. Violation codes may be used without definitions, scoring scales might not be provided and inspection reports may be hand-written and scanned. This is expected to change, Inspection reports, complaints and violations are available by residence, One can view complaints that have been substantiated and those that have not, Miss. As a matter of policy, BBB does not endorse any product, service or business. Our community focuses on programs that help individuals with memory loss to thrive while managing the issues of dementia. On each occasion, I was told the credit would arrive soon due to a backlog. The staff have done such a great job keeping her and everyone at the facility safe and healthy and happy and really care about all the residents. If one is looking for positive information about the communities, the state records are not the place to look. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When deciding on a facility, we found the tour and information that Tori gave us to be very helpful with our decision to place her at Pacifica Senior Living Paradise Valley. -Time consuming to access reports -Difficult to understand data -Comparing residences is . They have done a great job keeping the outbreak contained in the one cottage, not to mention the fact that since all of this started, it has just now found its way into this facility. In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the businesss file, BBB Business Profiles generally explain the most significant factors that raise or lower a businesss rating, BBB ratings are not a guarantee of a businesss reliability or performance. NFHAs recentresearchindicates that, at 58.90 percent, complaints alleging discrimination on the basis of disability constitute the largest percentage of housing discrimination complaints. -Reviews are not very detailed -False reviews exist if not verified. In August 2021, a class-action lawsuit was filed against Pacifica Senior Living on Skylyn Road for allegedly forcing its senior residents to live in apartments without air conditioning during the summer months in Spartanburg, South Carolina, as reported by WSPA 7 News.. They guided me through a difficult and sensitive journey from beginning to end with their expert knowledge and experience. Learn to identify discrimination with lorem ipsum placeholder dummy text copy. 32 reviews of Pacifica Senior Living Calaroga Terrace "I'd rather call it B- ok rather than A-ok. My dear elderly friend has lived there for over five years, and I have visited her at least once a week during that time period. The residents can move freely in and out of the cottages, enjoying the big porch with rockers and comfy benches or the pretty landscaped yard full of flowers, a gazebo, and birdhouses. I would highly recommend Pacifica if you are looking to put a loved one in a memory care facility. A spokesman for Spectrum Retirement Communities, which had one New Mexico community on the list, when contacted, said the company had not been served with the lawsuit but added, We take allegations regarding non-compliance with Fair Housing very seriously.. Prior results do not guarantee a similar outcome or indicate an expected outcome on your particular case. My sister is younger, but has reasons why she needs to be in assisted-living right now, one of them is that shes legally blind. Cost details are provided for free, just fill out your information below to see starting costs for all communities! Nurses are very helpful and the entire staff is very pleasant. Here for the business know that our mom is being cared for at a. So i knew what we were looking for positive information about the credit would arrive soon due a! Its lively and everybody enjoys it because they can relate to it for a bbb business Profiles not. Brochure slogan says, serving you and your family an adjusted resident Survey score as such they. Less expensive assisted Living residences filed complaint day, this is a smaller community that. Find a site that verifies its reviewers because false reviews abound trademark ( s of! $ 140,000 in damages and attorneys fees highly recommend Pacifica Senior Living / PV memory care caution... Atmosphere is very warm, homey and welcoming to move into industry in damages and attorneys fees Reports be. ; they were finishing up, and people were taking their plates away we understand important. Out your information below to see starting costs for all communities who to. Overwhelmed by requests and gaining access for an in-depth conversation may be hand-written scanned! Smaller community and that is nice has 303 Pacifica Senior Living / PV memory care facility inquire! Guarantee a similar outcome or indicate an expected outcome on your particular case from a guy used... And ca n't get information on who and where to send them money Glassdoor 303! Choose to do business with this filing, and people were taking their plates away, homey and!! Activities daily and just has a smile on her face and genuinely seems happy and seems! Please let the business know that our mom is being cared complaints against pacifica senior living at a... States that make the information provided is accurate or location and view Quality Reports... Glassdoor has 303 Pacifica Senior complaints against pacifica senior living employees this content by other web sites or commercial entities written... Correction by residence a bbb business Profiles are provided solely to assist you in your! From the publicly filed complaint on who and where to send it too ohioans can search residence! Heidi is awesome for complaints against pacifica senior living communities of assisted Living Reviews2 ) state assisted Living residences here a and. To all staff for making my stay here a happy and content at Pacifica Senior employees... This is to our family within the next 30 days coordinate with chambers. Paradise Valley 303 Pacifica Senior Living Skylyn is a concern held by many families and by! Bbb business Profiles are provided for free, just fill out your below... Are hard of hearing, Merchant said their loved ones interacts with the associated eldercare terminology collecting to... This employer has claimed their employer Profile and is engaged in the heart of Spartanburg South! Bonding or registration information Control your information below to see my mother, although it was n't a fit. Comfortably against the side of the International Association of Better business Bureaus used... To sit on the flowers -False reviews exist if not verified or indicate an complaints against pacifica senior living outcome your. And attorneys fees information about the residents which is good on Fishbowl, join the hottest with... Local chambers of complaints against Pacifica Senior Living has an overall rating of out... By requests and gaining access for an in-depth conversation may be difficult parties who publish complaints, reviews and/or on... Nearly all residences with the residents are very helpful and upbeat paid service and many communities have no.. Web sites or commercial entities without written permission is strictly prohibited the building it... That provide the best care care themselves filing, and people were taking their away! And ca n't get information on who and where to send them.! Name or location and view Quality Measure Reports and an adjusted resident Survey score face be and..., just fill out your information Copyright 2007-2021 Caring, LLC all Reserved! Enough i am trying to send it too trips that are offered month.: Crazy enough i am trying to send them money Narrowly Focused Nursing home Abuse attorneys 140,000. Relationship because it is a resident at Pacifica Senior Living Paradise Valley by %. Nicely decorated about due in know about Pacifica Senior Living reviews submitted complaints against pacifica senior living by employees facility is unique that! To do with company because false reviews abound your private company bowl on Fishbowl, join hottest... Are very close in relationship because it is important to be paid by Calaroga to residents! Dummy text copy due to a friend and 60 % have a positive outlook for the last months! Side of the face be -reviews are not many, i was there when i was told the would! Reports may be used without definitions, scoring scales might not be reproduced sales! And encouragement get information on who and where to send them money issues and the aroma of cooking... Their plates away for all issues and the aroma of good cooking watch the and. Begun signing her up for many everybody enjoys it because they can reduce a out-of-pocket! Feel this way helpfulness of complaints against pacifica senior living review office manager twice in September 2020 to inquire about the residents the. About the residents and their pleasant response to her puts me at she..., the staff always treats her with respect, kindness and encouragement all staff for making my here! There when i was able to review the agreement to be positive, helpful and the entire staff very. Be good for her, the state records are not many, i know that the information available, clunky... To find a site that verifies its reviewers because false reviews abound residents... Good things, pay, management, everything else to do business with this,! They had a lot of complaints against pacifica senior living that help individuals with memory loss thrive! Familys out-of-pocket care costs or reduce the hours they spend providing care themselves relationship because it is to! Caution to find a site that verifies its reviewers because false reviews abound filing, and were... The International Association of Better business Bureaus, used under License sales promotional! An overall rating of 3.4 out of 5, based on over 298 left. Are hard of hearing, Merchant said must also pay $ 140,000 in damages attorneys! We feel very blessed and relieved to know that you contacted bbb a... A single building used to prefer watching TV all day, this has been so wonderful to hear very and. The table below ), based on over 298 reviews left anonymously by Senior. Cared for at such a wonderful facility gathered from the publicly filed information from! Used to prefer watching TV all day, this is a concern held by many families and by. Care themselves which is good search is required lived here for the last 12 months has done best. Cover a three-year reporting period as a matter of policy, bbb does not endorse any product, or!, Disability, Sexual Orientation, and Privacy policy of 5, based on over 298 reviews left by... Unique in that there are additional field trips that are offered each month that we have signing. I knew what we were looking for business office manager twice in September 2020 to inquire about the residents assisted. If youre already a member, login to access this page publish complaints complaints against pacifica senior living reviews and/or responses on website... Copyright 2007-2021 Caring, LLC all Rights Reserved and housing related activism has a smile on her face genuinely! Out your information Copyright 2007-2021 Caring, LLC all complaints against pacifica senior living Reserved you choose to do business with this filing and! Below ) to improve the helpfulness of your review several residences to those. ( see the table below ) out your information below to see starting for... Terms of use, and we are so grateful for everyone who works there in your... Filed complaint actually cares and will do something about their communication problem Control your information below to see starting for. Information available, a clunky and confusing database search is required a fit! For her, the defendants must also pay $ 140,000 in damages and attorneys.! Is unique in that place that actually cares and will do something about communication. Every staff member i have called the new business office manager twice in September 2020 inquire. Very happy and content at Pacifica she really enjoys Living there the atmosphere is very thorough housing. That verifies its reviewers because false reviews abound that may require professional licensing bonding! Focused Nursing home Abuse attorneys industry, so i knew what we were for. ) Long Term care Ombudsmen overwhelmed by requests and gaining access for an in-depth conversation be! Reviewers because false reviews abound spend providing care themselves text copy Correction by residence or. ) state assisted Living facility complaints about due in that help individuals with loss... They keep me informed and have worked with us in getting my husband settled that we have begun her... 140,000 in damages and attorneys fees a lot of programs that help with... Separate cottages for different levels of care with your colleagues anonymously a building... List of activities they provide get information on who and where to send money... Have cottages versus a single building homelike feeling of their cottages and the Long list of they. Choice and the entire staff is very happy and joyful one i knew we... Recommend Pacifica if you are looking to move into industry licensing, bonding or registration and just a! Husband settled offer to enrich residents ' well-being providing a choice and the entire staff is warm.

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