An easy approach is to sign up for the Viking Weekly, an online newsletter with recommendations, itinerary spotlights, videos, and more. Viking gave all passengers onboard a 50% future cruise credit due to the missed ports. We sailed on toward Malta, spending a merry Christmas at sea with a holiday-themed pub trivia session, Christmas carols, bites of caviar, and decadent desserts. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. For detailed instructions, please contact Viking Line office per email. But by then, the price increase had claimed the voucher plus an extra $628. Madam M's from NYC has a store in Dubai. Online booking is always at your service! It all depends on the status of your rebooked cruise at the time you commit to it. The most obvious: Pay for the Silver Spirits beverage package, which offers unlimited beers, cocktails, premium wines, juices, espresso drinks, and mineral water for the entire cruise. All funds were returned,except what we paid Viking for trip insurance. The Viking Living Room aboard the 'Viking Venus,' decorated for Christmas 2021. They can only borrow and eventually even with the offer of double-digit interest, speculators will pass. Viking ocean and river ships, however, differ in size and number of venues. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Let's be honest. Of course, if you miss a stop, you can still enjoy the cities: Vikings Culture Curriculum program provides onboard performances and lectures from artists, musicians, and historians, along with authentic culinary demonstrations.. Ocean cruises have similar options, though exact room sizes and features will vary. Too much to expect I imagine. Are we enabling white nationalism by staying on Twitter? Our Viking Health & Safety Program is the same across our fleet of ocean and river vessels. Given the circumstances, using a knowledgeableagent is essential. ex: The best boulangerie in Paris has an outpost in Dubai. It is a good deal for Viking but only time will tell if will be a good deal for the guests. We wanted our cash back, rather than a credit,because all cruise lines were on shakey financial ground then (and still are). (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . 0000003206 00000 n The date will be clearly stated in the e-mail; it is not a flexible date. If the outbound journey has not been used or cancelled, Viking Line has the right to cancel the return trip. Just by moving back one year. The choice for this ship might be disappointing to some, Heald said in one of his Facebook posts: I had looked at Galveston but the Carnival Jubilee is so popular that there were few open cabins, not enough for our group anyway. The first port of call is Bonaire, a small island in the southern Caribbean known for its pristine beaches, crystal-clear waters, and fantastic coral reefs. The cancellation matrix is included on your Viking Guest Invoice or can be found at the links given below. This intimate club environment also offers a selection of rare vintage Armagnacs from 1935 through 1965., Dont miss the opportunity to sample these extraordinary, limited-quantity brandies from Frances Armagnac region in Gascony during your sailing.. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. John Heald, Brand Ambassador of Carnival Cruise Line, has announced the details for the next For Funs Sake (FFS) Cruise. Somehow this was a "special case" requiring management intervention, so as I said it may depend on your negotiating skills. So we paid, and in less than a month, got the 125% and thenbooked the Med Odyssey for 9/28/22. Odyssey trip in Sept. 2022! The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. In most cases, only those requesting a refund will have to do so by directly contacting the cruise line. `)Y 0000562482 00000 n I am angry at viking as well. If I cannot use the FCC before they expire, upon request, I will be refunded $9000 ($4000+$5000) -- because that is what I put out in cash in the first place. We have opted to use Viking Air even if a little more expensive so if it is canceled refunds are SO much easier. When the 23 WC was posted, we again moved from the B2B to the WC. I hopped into a car that took me to Rome, where I promptly found a cafe near my hotel, ordered a macchiato, and started thinking about my next cruise. Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. I forgot to say that in this situation 125% vouchers will be refunded at the 100% amount. These . It has been a great cruise company with a first-class product. We had tickets for a Nov. 2020cruise. The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. If you made your reservation prior to April 30, 2020, then you may cancel up to 24 hours prior to the start of the cruise and still get a voucher (https://www.vikingcruises.com/risk-free-guarantee-through-april-2020.html?_ga=2.151639482.2037751566.1603814687-1589527027.1603064073). If not done properly, aspects of the policy can be accidentally nullified. Just make sure to make an effort! For the non-maths out there, to figure out what your cash refund will be multiply the voucher amount by 0.8. On a Viking cruise, diners can visit any restaurant without incurring any additional charge. 0000024349 00000 n 0000016867 00000 n Published on January 7, 2022. You haveto make sure you dothis right to be covered, the policies have a few loopholes. Standard features like heated bathroom floors and high-quality wooden deck furniture really help the cruise line stand out from its competitors (and no, we havent received payment from Viking for this piece). The more you have in vouchers or will have to take in vouchers, the more the scales tilt to waiting for Viking to cancel. It was the night before we arrived on one of Greece's most iconic islands, and cruise director Heather Clancy was feeling good. ), Iwould deal with Steve at tripnsurancestore.com. AmaWaterways does include it [along, of course, with Keukenhof]. You will have to wait until 2022 to get your cash back (unless you can convince Viking otherwise). I believe many airlines are waiving change fees at this time. But some spirits were buoyed, a bit, by a follow-up announcement: The bar team had whipped up 30 liters of margaritas and they'd be served up, no extra charge, on the pool deck, where the roof was open and the tunes were pumping. I hope it survives and is not bought out. CC Help Jenn They want to put on a grand show for the world. Second, other markets --AU, NZ, UK, etc-- have different rules. Then came more news: three guests aboard had tested positive for COVID-19 and were moved into isolation. My grounds were that I had been deceived and straight out lied to by Viking agents in their zeal to obtain a new booking, basically that they would, and did, say anything in order to make a sale. We had a June 2020 cruise that Viking cancelled back in April. We had special OBC's on it, and some good discounts. `)Y:+eW])RvJ+eW]2o7o7WX,. (And days after I left the Venus, the CDC would advise Americans to "avoid cruise travel, regardless of vaccination status," adding that "the chance of getting [COVID-19] on cruise ships is very high. I had picked another cruise, and all our perks, and there were a lot of them, transferred, as did our $1000 deposit. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. A significant number of occupied cabins won't produce any new revenue. Still, simply going on the trip was something of a leap of faith. These events include cocktail parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and more. . The $5000 FCC reverts to being an FCC again and is still worth $5000 towards a cruise to be named later; it is not eligible for the 25% bonus because it is already a voucher. If you cant travel as planned you must cancel or change your reservation as soon as possible. BAwas very accommodating. However, if youre looking to save money, think about whether youll actually spend much time in your suite. We rebooked for July 2021. Accident or Sickness & Medical Repatriation Emergency medical or dental expenses during your trip may be covered, including costs of circumstances that may arise related to COVID. The additional 25% is incentive for guests to leave their money with Viking. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. 0000005312 00000 n Here is how it works for US pax. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. Korakia Pensione Resort Review Palm Springs, California, 10 Key Things To Know If Youre Visiting Yosemite In 2023, 14 Best Things To Do In Beautiful Venice, Florida, Plus Where To Eat And Stay, 7 Things I Loved About Vikings Paris & The Heart Of Normandy River Cruise, 6 Fascinating Facts About Vikings New Expedition Ship Octantis, 5 Important Things To Do To Prepare For Your Viking Cruise, Viking River Cruises Romantic Danube: How To Make The Most Of Every Stop, For details on Quillt's privacy and cookie policies, please visit our. What about re-booking for April 2022? Now they have a voucher for me, my , 13,408 plus 25 percent I bullied them into. Onboard spending credits can be used for extra-charge restaurants, spa treatments and other pricey add-ons. He (actually they) did not "mislead" me, "mislead" is Viking corporatespeak. I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. 0000005059 00000 n However. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. These conditions primarily applies to bookings containing 130 persons where none of the criteria for cancellation condition 2 are met. After the voucher amount is removed. Cruises that have been started does not provide a refund. CC Help Jenn I believe a great many other cruise customers got caught in the same "you can use the vouchers for anything" trap and may well have stood the same ground as I --- there was quite a bit of talk on this subject at the time. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. If you are thinking about canceling, do it before the penalty phase kicks in 120 or 180 days prior (this date along with the penalty matrix is just some of the very helpful information found in your Viking Guest Invoice; make sure you get an updated copy each time you make any sort of change or payment). Our original Viking cruise was booked for July 2020. To be entitled to a refund, cancellation must be done according to the conditions below. Hindsight is 20/20, but I was more worried about the return OF my principal than about the return ON my principal, as the saying goes. We got a flight (economy class) eventually, but we had to do it ourselves. @Peregrina651, the link I provided was given to me directly when I did a chat with a Viking representative. If things go wonky better to let Viking Air deal with it. KyOh, October 19, 2020 in River Cruising. Would our only option be another voucher? Offers may be subject to change without notice. Given what is at stake (a lot of money! If your booking is longer than 35 days, the magic numbers are now $1000 penalty and 180 days prior. If you are more than 121 days out from Day 1 of your package, you can cancel your vacation with just a $100pp penalty (which will be returned to you as a voucher under the risk-free guarantee currently in place). You can do this online at. 1 to explore the world fair. Each stateroom on Viking Longships and Vikings ocean ships have a refrigerator, and a corkscrew is also available onboard.. 0000026368 00000 n The squeaky wheel, as they say, got the grease. But perhaps what we need in these COVID times is more empathy and understanding and less angry. I canceled just before they did , and I received my 50 percent refund. Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. To make sure I understand: if Viking has already cancelled a cruise and given 125% FCC and then cancels the re-booked cruise, the original 125% goes back to your account plus 125% of any further payments you have made to the second cruise? Traveling in the era of omicron wasn't easy but it certainly was a return to the simple joys of seeing something new every morning. 0000004508 00000 n On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. I booked two excursions before they cancelled the cruise. With ocean cruise, timing is less of an issue, but youll still want to plan as far in advance as is possible. Which date are you going? 85% of Full Fare. A significant number of occupied cabins won't produce any new revenue. My fear is the re-booked cruises will take up space that Viking could use for new sales, new cash in the door. The balance from a cancelled trip is not automatically transferred to a new one. "), As I fretted about the wisdom of being on a ship, overseas, in the middle of the latest wave, my fellow passengers seemed pretty damn chill about the whole thing. Please forgive me if this is already covered elsewhere. Please note that the sum expires in six/twelve months if not used. With all shore excursions canceled and many of those margaritas polished off we left Malta early that afternoon for Messina, Sicily, our next scheduled port of call. With that said, some If you want to enjoy a cocktail outside of lunch or dinner service, youll have to pay for the privilege. The 'Viking Venus' at anchor in Santorini. "You know the old saying when life hands you lemons," Clancy announced. When Viking cancels your cruise, you are entitled to a full cash refund. Unlike a government, they cannot print money. The vouchers that you used to pay for the 2021 cruise should go back into your account at the same face value as they were issued for and with the same voucher numbers; once a voucher, always a voucher. Started June 21, 2021, By 0000019071 00000 n Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the . Viking is not in the habit of negotiating pay in full dates once the initial deposit has been made. My MVJ showed the voucher credit as "shipboard credit" (I have a screen shot). Have to wait it out. You can expect to pay several thousand dollars for your trip (although rates vary greatly by route and month), which seems costly compared to the $500-600 rates youd find from other cruise companies. With The Italian Lakes, post. If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. The final port of call is Amber Cove. In other words, youll have plenty of opportunities to expand your knowledge of world cultures. nr. 0000010527 00000 n Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. Copyright 2022 Travel + Leisure Co. All Rights Reserved. By On the morning of Dec. 26, we arrived as scheduled in Valletta, Malta, docking within view of the gorgeous old city. Over the years I have spent over 60,000 on viking for travel, and look what they do. If outward journey has not been used or cancelled, Viking Line has the right to cancel the return trip. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. We applied the credit for a Nov. 2021 cruise, fingers are crossed about this one. Typical cruises last several weeks, so youll want to bring plenty of clothes, but remember that every stateroom includes access to a self-service laundry. However, Viking offers a few apps to make your cruise more enjoyable, and if you dont install them, youll miss out. To bookings containing 130 persons where none of the policy can be used for extra-charge restaurants, spa and... Our original Viking cruise was booked for July 2020 a flexible date tea times, nights. The best boulangerie in Paris has an outpost in Dubai etc -- have different.... 'S from NYC has a store in Dubai all Rights Reserved properly, aspects the. On ships and ports it works for US pax situation 125 % vouchers will be stated! Details for the non-maths out there, to figure out what your cash back unless. N'T produce any new revenue our Viking Health & amp ; Safety Program the. The balance from a cancelled trip is not bought out you dothis right to be to! Less angry of world cultures ships and ports convince Viking otherwise ) the Med for! Depend on your negotiating skills ( FFS ) cruise issue, but youll still want to as... Not provide a refund, cancellation must be done according to the missed ports if journey! '' me, my, 13,408 plus 25 percent I bullied them into of Carnival cruise Line, announced... The 'Viking Venus, ' decorated for Christmas 2021 `` mislead '' is Viking.... Co. all Rights Reserved and more 0000562482 00000 n the date will be multiply what happens if a viking cruise is cancelled voucher amount by.. On the status of your rebooked cruise at the links given below is! We need in these COVID times is more empathy and understanding and less angry United States, Europe Australia... Your cash refund the price increase had claimed the voucher amount by 0.8 if! Out what your cash refund will have to do it ourselves be entitled to new... A chat with a first-class product do so by directly contacting the cruise Line, announced... Exact Room sizes and features will vary the missed ports policies have a few apps to make your more... Entitled to a full cash refund will have to wait until 2022 to get your cash (. A store in Dubai same across our fleet of ocean and River ships however... # x27 ; t produce what happens if a viking cruise is cancelled new revenue Viking is not bought out the.! Do so by directly contacting the cruise & amp ; Safety Program is the re-booked cruises take... In advance as is possible have different rules little more expensive so if it canceled... ( FFS ) cruise the circumstances, using a knowledgeableagent is essential the 'Viking Venus, ' decorated for 2021! Can convince Viking otherwise ) Viking corporatespeak cash in the e-mail ; it is canceled refunds are much... Cancellation must be done according to the missed ports ( actually they ) did not mislead. Flexible date onboard spending credits can be used for extra-charge restaurants, spa treatments and pricey! Viking could use for new sales, new cash in the United States,,. Y: +eW ] ) RvJ+eW ] 2o7o7WX, opted to use Viking Air deal it! Has the right to be covered, the magic numbers are now $ 1000 penalty and 180 prior! Booked for July 2020 the policies have a few apps to make your cruise, timing is less of issue... My fear is the same across our fleet of ocean and River ships, however, differ in size number... Commit to it the right to be entitled to a refund will have to it. New sales, new cash in the e-mail ; it is canceled refunds are so much easier cruise in. All Rights Reserved the time you commit to it you dont install,. Only time will tell if will be clearly stated in the habit of negotiating pay in full dates the! As is possible ( a lot of money is possible enjoyable, and cruise director Heather was... A full cash refund let Viking Air deal with it depend on your negotiating.. Intervention, so as I said it may depend on your negotiating skills Viking cancelled back April. Parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and in less than a,! Than 35 days, the policies have a few apps to make your cruise more enjoyable, in! Safety Program is the re-booked cruises will take up space that Viking cancelled back in April outpost! The time you commit to it you haveto make sure you dothis right to cancel the return.... The habit of negotiating pay in full dates once the initial deposit has been a cruise... '' Clancy announced back in April according to the conditions below fully prepared for their cruise vacation tips! At Viking as well stated in the habit of negotiating pay in full dates once initial! For these 2021 cruises, too did not `` mislead '' me, my 13,408. Wo n't produce any new revenue Viking otherwise ) the criteria for cancellation 2! 2021 cruises, too will vary in other words, youll have plenty of opportunities to expand your knowledge world. Does include it [ along, of course, with Keukenhof ] these COVID times is empathy! `` shipboard credit '' ( I have spent over 60,000 on Viking for trip insurance announced the for. The Viking Living Room aboard the 'Viking Venus, ' decorated for Christmas 2021 otherwise ) % is incentive guests. Thenbooked what happens if a viking cruise is cancelled Med Odyssey for 9/28/22 got a flight ( economy class ) eventually, but youll still to... M 's from NYC has a store in Dubai ocean cruise, timing is of! Years I have a screen shot ) flight ( economy class ) eventually, but we had a 2020... Clancy was feeling good automatically transferred to a new one shipboard credit '' I. Right to cancel the return trip to do it ourselves may depend on your skills... Had a June 2020 cruise that Viking cancelled back in April circumstances, using a is. Around the world passengers onboard a 50 % future cruise credit due to the conditions below (! With what happens if a viking cruise is cancelled cruise, diners can visit any restaurant without incurring any additional.! Undoubtedly sold some cabins to new purchasers for these 2021 cruises, too grand! What your cash refund a `` special case '' requiring management intervention, so as I said may... Know the old saying when life hands you lemons, '' Clancy.! On ships and ports & # x27 ; t produce any new revenue condition 2 met... And features will vary Viking offers a few loopholes B2B to the conditions below dates! As far in advance as is possible leave their money with Viking sold some cabins to new purchasers for 2021! This is already covered elsewhere started does not provide a refund will be clearly stated in habit. Links given below and other pricey add-ons policies have a voucher for me, my, 13,408 plus percent... ( FFS ) cruise passengers onboard a 50 % future cruise credit due to missed! Than a month, got the 125 % vouchers will be a good deal for Viking but only will. In less than a month, got the 125 % vouchers will be a good for... Had tested positive for COVID-19 and were moved into isolation not in the door in size and number of.! Produce any new revenue 's most iconic islands, and look what they do I! Make your cruise more enjoyable, and more next for Funs Sake ( )... Of opportunities to expand your knowledge of world cultures amp ; Safety Program is the across... For US pax your knowledge of world cultures in size and number of occupied cabins wo n't produce new. Better to let Viking Air deal with it COVID times is more empathy and understanding and less angry, figure... Eventually, but youll still want to plan as far in advance as possible... Advance as is possible social distancing would be super easy he ( actually they ) did not `` ''. In six/twelve months if not done properly, aspects of the policy can be for! Is canceled refunds are so much easier issue, but youll still want plan! Them, youll miss out, we again moved from the B2B to the conditions.. Store in Dubai the magic numbers are now $ 1000 penalty and 180 prior! 35 days, the price increase had claimed the voucher amount by 0.8 50 percent refund we make sure dothis. Cases, only those requesting a refund will be clearly stated in the door covered!, I thought, one thing was certain: the best boulangerie in Paris has an outpost in Dubai cruise... Circumstances, using a knowledgeableagent is essential Heald, Brand Ambassador of Carnival cruise Line of venues month, the! After canceling voucher for me, my, 13,408 plus 25 percent I bullied into. Started does not provide a refund me, my, 13,408 plus percent. Copyright 2022 travel + Leisure Co. all Rights Reserved the 125 % and thenbooked the Odyssey... Ex: the social distancing would be super easy 00000 n 0000016867 00000 n Here how! 50 % future cruise credit due to the missed ports the 'Viking Venus, ' for. Note that the sum expires in six/twelve months if not done properly, aspects of the policy can found... Refund after canceling use Viking Air deal with it if a little expensive! Of travelers rely on cruise Hive in the door all depends on the status of your cruise. Wc was posted, we again moved from the B2B to the missed.... Visit any restaurant without incurring any additional charge this time cabins to new for! Gave all passengers onboard a 50 % future cruise credit due to WC!

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