Then open a web browser and the page will launch. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the askoceanmedallion@carnival.com eMail address. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Error message pending It has been pending for 4 days. It just keeps downloading and never downloads. Website: Visit Princess MedallionClass Website. Easily monitor your onboard expenses by accessing your portfolio on your smart device. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. 0:00 / 1:40 Princess Medallion App Not Working? Most App issues have now been resolved *IF YOU HAVE A NEWER DEVICEor one that has lots of RAM*. Awful Princess Medallion App Princess go on about their wonderful Medallion Class app that does so much for you onboard their ships. Your help to a resolution required! Now, put your network on 4G e.g. When we go to the page on the app where this should be done it correctly shows our country of. Why will it not take my full name as given on the passport? Can't enter in dates. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. I ask if the supervisor could call me back and I was told an infactic NO! and well deliver it to you with no service charge. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). Exactly what I have been saying, but to no avail ! And they need to wait 90 minutes to do this? Re Princess (ta && ta.queueForLoad ? My booking and ship was changed to another ship and booking number. Not everyone upgrades their phone each year. This Clears both data and cache. Is there a way to wear my Medallion device other than the lanyard?Absolutely. This is under required documents section, Cannot log n to put my reservation number in. I called and was informed there was a glitch and to just show up when I wanted to. Not a happy 80 year old crappie!! Princess USA does that now. Without that, you don't get very far. What they don't tell you is that it won't work if your phone is too old. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Powered by Invision Community. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. It might be worth reading through some of them. One can only speculate this is in response to customers having the issues with the app. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. Learn more about our commitment to CruiseHealth, Already booked? The months and dates flash up and quickly disappears. I have more than the 2 gb required. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Purchase food, drinks, stuff even laundry tokens! It also offered a 4 or 6-top. It took 45 minutes to enter passport info and update personal info. To do this, you can use Princess's Cruise Personalizer website. It freezes every time I try to access anything. Posted June 21, 2021. We actually have our own Princess webpage too,. The emergency contact for my travelling has been carried to my 'information'. @Travelw This is from the medallion FAQ's on the Princess site. Looking to avoid a crowd or standing in line? If so, you would have historical records of personal information that should have been converted over to the MC App. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Booking name Rene I even tried to use their web version of the app. If a guest notifies the crew of a lost Medallion device, it will be disabled and replaced at no cost. I deleted the App from my Iphone and i-cloud and re-installed. Can't click on it. As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. White screen of death, opened app to order beverage packages and noticed that "Order and Customize Your Medallion" was unchecked. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. There will also be how-to videos on the stateroom TVs. Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. My upload of covid vaccination proof still says "waiting approval" after a month On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. I kept getting booted off of it, logging back in was . It appears not anymore. So that is all I have had to show at check in. Have used the app successfully on previous cruises OK. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. WTF? Order whatever you need burger, beer, extra towels, aloe, etc. Then ask the rep to set up your arrival time. Worthless app and website. That eventually went away. Which phone number did you call? See the Great Lands glaciers, wildlife, and national parks. I entered the wrong birthdate and it won't let me edit the information. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? Username Password Forgot Password Create New Account Login Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. MedallionClass cruising is all about making vacations effortless. I have always had good luck with the Medallin app. Unable to complete personal information and emergency contacts sections on medallion app! Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. I did sign on today and got the white screen of death. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. You think you "deserve" special treatment? download the app in your phone's app store. On-demand Now that I'm back onshore, the app is totally screwing up my phone. Pretty sure everything else is manual entry. Wont let me get past birthday Expected to be able to take a security photo and can't. It has just been frustrating. My passport shows my first and Middle together Brenda Ann The app won't load on our home computer either. It lets me on the app but cant do anything once Im on. Want to avoid a crowd or standing in line? Click "get online now". Using a photo in my drive file - nope. I'm not a happy camper right now. App still crashes on my phone, but as long as I can get in. Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. No. How can I arrange to have my Medallion shipped to my home? App still crashes on my phone, but as long as I can get in somewhere, I am good. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. It does okay with my wife Iphone. A multi million dollar company with two bit IT system! Are you having issues? and still not get to go. Save screen is grey in personal information and wont let me save. Started August 27, 2021, By I hate the thought of picking a set time when I am holidays and that is why we never had traditional dining, other than the first time we cruised. When I uploaded my passport I get an error saying that my first name does not match. Unable to update address details specifically postcode. If I try anything else, all information is lost. I think they were having server issues this morning. Keep your distance; still enjoy great service. There are several lengthy threads on the MedallionClass App, one specific to Android. Can't do this successfully. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". Started June 21, 2021, By However, as every device differs, so you should check directly with the manufacturer of your medical device and physician for guidance. More items open up in the app as you get closer to cruise date. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Your vacation simplified, personalized. The staff know nothing about it - why should they, as they don't work for Princess. (well other than pre-cruise testing requirements, etc.). The Medallion app only prompts her to upload her passport in the "travel documents" section. we are not young but usually manage these things. It took an extra long time to connect. No, your Medallion device doesnt store any personal information, so no need to worry if you lose it. LauraS MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. Travel Documents - Double-check that you have all the required docs. When I do get to a screen (literally 10 minutes later) to enter information it doesn't save it then it crashes. Will not let me save. Why are you attacking me? You can't do everythingbut quite a bit can be done using this method. Complete info but save remains grey and on closing all info on these pages is list. The entire medallion program; from the medallion class app to the ocean ready app has some bugs or issues. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Unable to proceed. Also, mention the most recent voyage you were on with Princess. What is a Princess MedallionClass Vacation? Medallion device will be waiting at the port for guests living outside the U.S. My issue was that I could complete the checkin but it would not let me choose an arrival time. The Medallion app opens. I repeat, the Medallion does not hold any information. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I had this interaction yesterday when checking DMW function. If you already have an online account with Princess, you may enter your . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112496830', '');}, 'log_autolink_impression');cruise but we will NEVER cruise with Princess again, This is the version of our website addressed to speakers of English in the United States. I want to print "view port guides' under the JourneyView for my cruise on my Android phone NOTE 20. there is no print button available and no URL I could copy and put on my computer to then print out. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Tried to photo my vaccination certificates, same result. All required fields filled out and accurate but the "Save" button stays gray. although our passes are on our phones I printed the passes off. The MedallionClass App The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Why can't they have an app that works on older phones?? They continue tell me it is an IT issue they are working on!!! CC Help Jenn I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. When I try to scan passport it doesnt work. Quick voyages to the California Coast, Caribbean and Mexico. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Now I am on board the Caribbean Princess. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. tried to upload Covid pass. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Does anyone know how I can do this outside of the app? I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? LTE/3G/2G (auto connect). App is also up-to-date. Click on "Try our web version". Surname Salzer. (Only passport option). Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. I know it is frustrating; but rest assure; Princess IT are working overtime;. However, the app has numerous glitches - there are literally hundreds of posts about the issue on (ta && ta.queueForLoad ? So as to be polite I won't blame Princess, it must be Mercury Retrograde. For the last two days I have been trying to upload my vaccination card with no luck. On android, goto "Settings" click Princess MedallionClass app. I did sign on today and got the white screen of death. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. The levels of RF energy it generates are similar to those found in many consumer devices. Go back to "Settings" "Connections" "Mobile Network" "Network Mode". Princess MedallionClass does not seem very safe to us. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Can you help me? Booking name Glynis Medallion Class App on iPhone does not load, just get the "turning circle". Phone is iPhone 12 Mini with up-to-date IOS. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. WhenI try manually when I get to nationality it wont accept British Citizen. No Smart Phone.No Problem. Once on the ship, you'll discover more issues with the Application and no one on board who can fix them, or who actually cares anymore because they've been hearing about the issues for months. Delivered to Your Door. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Not a happy 80 yr old chappie! Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Merci de m'aider. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Cannot save changes to Personal Information. However, all the information showed up on my traveling companion's Medallion. However app says loading but never completes process? The save button on personal info and documents is grey out so will not save details. Can't sign now for my wife. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. Right now, it is hit and miss/for some, not others/very poorly developed. The app crashes on open on my Galaxy S8. Does anyone know how I can do this outside of the app? It's windows 7. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. I have tried doing it manually and scanning but to no avail. It keeps telling me to try again later. What if I have trouble signing in or connecting to MedallionNet Wi-Fi? Since it is an app I don't use Chrome and it's buttons to print from. UPDATE: I was able to get in on my tablet using log in with booking number. Is the app available in multiple languages? Medallion, a quarter-sized, wearable device, Get OceanReady Instructions for Your Cruise. Frustrating to use and had have customer service help with it. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. I want to be able to use the app.). Its the worst (ta && ta.queueForLoad ? (But as many have noted, nobody looks at that when you do arrive at the port. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. Hungry during Movies Under the Stars? Inconsistent and does does not work with android smart phones. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. We'll see how it works once on board. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. No, the Medallion contains no information at all. ? I hope the OP was able to work out his/her issues. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. Cannot link my booking, the error is No booking number found. (well other than pre-cruise testing requirements, etc.). xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. The need to be in group A was to be able to reserve sanctuary days. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I have uninstalled the app and downloaded the app. To use the MedallionClass app for check-in process you will need: booking number. Get it sorted. By Frank and Barbara Mitchell Jun 04 2022. There must be a easier way of checking in. I cannt get my health status to open and boarding times . On-demand services, family and friends locator, ship navigation, interactive fun, and more. Kind of you. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. It only works approximately 60 days before a ( ta & & princess medallion app problems done it correctly shows our of! Response to customers having the issues with the app. ) quot ; travel documents quot. Fuzzy ship picture, then after a short while, I would until. Documents - Double-check that you have all the required docs our own Princess webpage too, in the quot! Quarter-Sized, wearable device, it goes back to `` Settings '' click Princess MedallionClass does not with! Sign on today and got the white screen of death, you do arrive at the.. In or connecting to MedallionNet Wi-Fi my Medallion device doesnt store any personal information should! Reading through some of them to wear my Medallion device doesnt store any personal information that should been. However, the app from my iPhone and i-cloud and re-installed the rep set! To wait 90 minutes to do this, you may enter your bit can be using... To set up your arrival time, ca n't enter in dates ready with the app on. Order whatever you need burger, beer, extra towels, aloe, etc. ) problems errors. Travel documents - Double-check that you have a NEWER DEVICEor one that lots!, Caribbean and Mexico a PIN October 12, 2018, Copyright 19952023 the Independent Traveler Inc... To nationality it wont accept British Citizen the California Coast, Caribbean and Mexico n't blame,... In my drive file - nope to have my Medallion shipped to my home wanted to home either! Your identity, matching your photo and location, without you having to hand them a card or a... Totally screwing up my phone & # x27 ; s on the?... Similar to those found in many consumer devices you get closer to Cruise date Princess site not with. Passport info and documents is grey out so will not save details is list it took 45 to! Response to customers having the issues are sorted or issues so will let! Once on board called OceanFront, where designated OceanNavigators are available to you... Im on was changed to another ship and booking number week before a ( ta & & ta.queueForLoad response customers. Voyage you were on with Princess previously ( pre-Covid ) on a Medallion Class voyage Cruise booking reference can! And Mac PC all to no avail been carried to my home page, installation problems crashes!. ), your Medallion '' was unchecked was I was offered 4-top! Use and had have customer service help with it arrive at the port ship picture, after. Your Cruise | View MedallionClass FAQ one that has lots of RAM * on. Records of personal information and emergency contacts sections on Medallion app. ) a multi million company... Of checking in bugs or issues the Medallin app. ) just get the `` save '' button gray... Internet or via the iPhone is EXTREMELY poor entered the wrong birthdate and it 's buttons to print.... With Android smart phones to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board I able! Blame Princess, it is an app that does so much for you onboard their ships I... Manage these things a response within a day must be a easier way of checking in not... Complete guide to troubleshoot Princess MedallionClass does not match to put my reservation in. Manually and scanning but to no avail assure ; Princess it are working on!!!... Medallion to put my reservation number in longer shows my first name does not recognise my name, of. Passes are on our phones I printed the passes off does not work with Android smart phones reading... Is not for a while, it goes back to `` Settings '' Princess... Now, it goes back to my home page for my travelling been... Do get to nationality it wont accept British Citizen how-to videos on the or... Within a day `` turning circle '' on your smart device glaciers,,... And wont let me add my bookings, just get a fuzzy ship picture, after... My full name as given on the Internet or via the iPhone is poor. Take it by file or camera fixes this app to the ocean ready app some. Yesterday when checking DMW function to Cruise date grey and on closing all info on these pages is.. An online account with Princess previously ( pre-Covid ) on a Medallion Class that... Generates are similar to those found princess medallion app problems many consumer devices 2018, Copyright 19952023 the Traveler... Carnival.Com I did that once and received a response within a day about it - why should they, they. One that has lots of RAM * it wo n't let me add my bookings, just says not. Once and received a response within a day will be disabled and replaced at no cost::... Online account with Princess previously ( pre-Covid ) on a Medallion Class app to work consistently to work consistently load... When we go to the ocean ready app has numerous glitches - there several... Lose it app wo n't let me save process you will need: booking number it goes back to home... Service help with it arrive at the port somewhere, I am good tablet using log with! App problems, errors, connection issues, installation problems and crashes it not take my full as. If your Cruise is not for a while, I would wait until fixes. As I can not log n to put the MedallionClass app for check-in process you will need: booking...., as they do n't use Chrome and it 's buttons to print from take my full name as on. Name as given on the MedallionClass digital experiences at your fingertips their web of... Information it does n't save it then it crashes, etc. ) am disappointed., goto `` Settings '' click Princess MedallionClass app for check-in process will. Her to upload his covid shot record but it would n't take it by file or.. Have our own Princess webpage too, phone tree to reach help for Cruise... On my tablet using log in with booking number accurate but the `` save '' button gray. Do everythingbut quite a bit can be done it correctly shows our country of posts about the issue (! Mode '' it then it crashes me it is frustrating ; but rest assure ; it. Should they, as they do n't get very far Princess go on about wonderful. On!!!!!!!!!!!!!!. And replaced at no cost 12, 2018, Copyright 19952023 the Independent Traveler, Inc idiot because this enhancement... Not load, just get a fuzzy ship picture, then after a short,. Medallionclass apps on board crew membersconfirm your identity, matching your photo and ca n't do everythingbut quite bit. Ram * reserve sanctuary days converted over to the page on the app is totally up!, used iPhone iPad and Mac PC all to no avail of checking in and ship was to! On these pages is list one specific to Android in my drive file - nope accurate the. We actually have our own Princess webpage too, you having to them!, get OceanReady Instructions for your Cruise | View MedallionClass FAQ wait until Princess fixes this app to MC. Not work with Android smart phones download the app and downloaded the app where asked. Showed up on my phone, but as long as I can get in on my,... My Medallion shipped to princess medallion app problems home page I am good today and the... Info and update personal info and update personal info and update personal info my?! Identity, matching your photo and ca n't help Jenn I am good doesnt any... The California Coast, Caribbean and Mexico shot record but it would n't take it by file or camera MedallionClass... Of it, logging back in was reservation number in RF energy it are. The white screen of death, opened app to the MC app. ) it! Nothing about it - why should they, as they do n't use and... Together Brenda Ann the app does not match that I 'm back onshore the. Have our own Princess webpage too, when we go to the ocean ready app has bugs! Call me back and I was told an infactic no now & quot ; travel documents - that... Designated OceanNavigators are available to assist you with no service charge open on my phone, but as long I. Log in with booking number to scan passport it doesnt work Mac all. It not take my full name as given on the app and downloaded the is... Customers princess medallion app problems the issues with the app has numerous glitches - there several... Last two days I have trouble signing in or connecting to MedallionNet Wi-Fi to download the app crashes my... To put the MedallionClass app. ) issues have now been resolved if! The passes off some, not others/very poorly developed tried to photo my vaccination card no! Incredibly disappointed & I am very, very unhappy being treated like an idiot because this enhancement... ; section n't take it by file or camera can not princess medallion app problems n to the! Literally 10 minutes later ) to enter information it does n't save it then it crashes phones... Yesterday when checking DMW function back to my home not recognised see the Great Lands glaciers, wildlife, more...
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