All Rights Reserved. This will give your body time to generate antibodies. Join the 1,619 people who've already contributed. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. This should have been 0 star!Day 2 and 8 kit ordered but none received. They only give an automated response. Did a 3rd test, negative! Scrambled to book a test at Edinburgh Airport. Failure to submit results can incur a 2,000 penalty. How many stars would you give atruchecks.com? After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. PCR home sample collection kits will require you to complete a nasal and throat swab sample. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! I contacted them by email and they helped me to rearrange my delivery. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. Covid19 testing, Coronavirus testing. Seemingly the worst of the worst in a bad industry. Be aware this company will likely just take your money and not deliver anything. ATRUC5055658 - 106.99 paid, no items received, so where is her refund? UK wide. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! Required on or before day 2 entry to the UK. Here are 8 tips for writing great reviews. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. No replies to emails or phone calls. Join the 1,619 people who've already contributed. So day 2 for non vaccinated is supposed to be a PCR. Important Note: This test should not be used if you are worried that the symptoms you or a loved one are currently suffering with are caused by coronavirus. | Read 561-580 Reviews out of 1,531. Do not use this company!! My Day 2 Test, for which I paid over 50, never arrived. I have sent countless emails and not one single email. Guaranteed Results next day. Surely this is THEFT!!! Most of our tests are suitable as a finger-prick collection. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Amex dispute raised to try to get my money back. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. I want a refund immediately as possible. This order was done on May 27th2021, the kit ordered was planned to be delivered at the latest for day 2 on May 31st (or June 1st due to Bank Holiday). I have received no response to several requests for a refund. Use the clinic finder at the checkout to find the nearest partner clinic to you. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Atruchecks sent me someone elses results with full personal details. Avoid. *They are not to be used at all*. No one picks up the phone and there are no replies. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Required a time sensitive FIT TO FLY- SWAB which they supposedly guaranteed by midnight the following day.Er..No.Their phone was never answered, e-mails just got a generic response .Ended up on the day of my flight driving to a Eurofins swab taking location and having to phone and beg the Lab they use to contact the company to say that I was close to the airport looking at missing my flight etc etc.Shambolic IMO. I'm livid. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. It goes against our guidelines to offer incentives for reviews. UPDATEMastercard has upheld my chargeback and closed the case .Looking for my next course of action against these liars. 2023 Trustpilot A/S. I paid 59 for the test and an additional 10 for travel to the site.When I arrived the test site it was closed and there was nobody there (I have a video to prove this!). Inform the Metropolitan Police of all incidents 2. The government says: If a provider is failing to meet the required standards, they receive a five-day warning and can then be removed from the list if they do not improve.. This company is a fraud. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Some big kickbacks for sure. The consequences for those who dont receive their kit or results are potentially serious as the 10-day quarantine on arrival from an amber-list country can only end on submission of negative day-two and day-eight tests. I paid 121.99 including postage. Suggested companies are based on peoples browsing tendencies. Shocking service. | Read 841-860 Reviews out of 1,532 The best was advising to make official complaints to CMA and claiming your money back through the bank. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. Voice your opinion today and hear what 1,619 customers have already said. A company that returns all correspondence marked 'Return to Sender'. Test taken in person at test centre in Solihull 03.06.21. very bad customer service Most likely I have already lost 122, but still hope they have decency to refund it at some point. Would select zero stars if possible. Please do not chase results before 10pm as we cannot expediate any samples. On a personal level, its a waste of 58, he writes. Just automatic emails were received.I am claiming back my 104 since May 2021. Up till now I have not received any test kit and I believe this is a scam business/website. We have availability 7 days a week between 09:00 am to 16:00 hours. Total conman Atroshi. popular. cant even get hold of them .. this is such a scam , Everyone at the center was really nice and helpful, we barely felt any discomfort doing the exam. 2023 Trustpilot A/S. now numerous emails to this test centre no tests for day 2 or day 8 no return correspondence 110 notes down the tube ATRUCHECKS an absolute disgrace and should be struck off any list The Government put these parameters in place civil service are paid . Find out how we combat fake reviews. Here are 8 tips for writing great reviews. We also ensure all reviews are published without moderation. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Your experience matters. Pathetic. | Read 941-960 Reviews out of 1,531 Test results were mixed up with names, passport numbers and dates of birth randomly swapped between the 4 members of my group. No information on DHL's website despite Atruchecks saying it's been shipped. South Ruislip testing results are released on the same da. Anyone can write a Trustpilot review. We also offer home or workplace visits by a qualified nurse. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. That was back in May. I Ordered 4 tests at a price of 56.45 GBP each. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. How many stars would you give atruchecks.com? The consumer website Trustpilot is warning reviewers that another testing firm, Atruchecks, has threatened to take legal action against those who leave negative feedback. Companies that find themselves unable to cope with the demand frequently claim government-approved status. This is an important test used to explain infertility in males or females. DO NOT USE ITS A CON. Such an untrustworthy company. I had to call the bank and gov.uk to report this company as a scamming. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. Ive emailed them 4 times for a refund and they never replied. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Atruchecks sent me someone elses results with full personal details. **Update on 06.06.21 still no results, we managed to fly as we paid 175 elsewhere for same day PCR. Similar to everyone else, ordered Day 2 and 8 tests. The bar codes are printed on the PCR tubes I have used many times before. Find out how we combat fake reviews. Join the 1,633 people who've already contributed. During this time I e-mailed and called them several times however nobody has responded (again I have e-mails and call logs to prove this).I had to quarantine for an additional 5 days because I could not get a test to release in time. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. You will receive an email from us with your PIN number and ACTIVATION LINK for you to activate your kit and be able to download your certificate when the test has been received by the lab.4. If I will be fined by the authorities (I should have sent back the 2 tests because I had been abroad) then I will sue the company. I cannot get hold of a single person to tell me where my tests are. Your experience matters. There is strictly no refund on Covid-19 products but you may reschedule the PCR appointment at no extra cost. Atruchecks did not respond to a request for a comment. It goes against our guidelines to offer incentives for reviews. Over 600 tests. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. Anyone can write a Trustpilot review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We often link to other websites, but we can't be responsible for their content. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. 2023 Trustpilot A/S. NO REPLY TO EMAILS. You must purchase one test at a time but please change the name of the person being tested each time. We saw no mention of this on the website! Even Randox doesn't threaten to sue people who complain about it. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Your experience matters. How many stars would you give atruchecks.com? Verification can help ensure real people write reviews about real companies. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . It goes against our guidelines to offer incentives for reviews. Verification can help ensure real people write reviews about real companies. Customer services is non-existent. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Avoid at all cost. Email us with the subject header as RESULTS UPDATE2. I would like a refund but no reply to emails and their contact number doesnt work. I ordered 2 test kits on Tuesday 1st June at a cost of 67.99p each, this included 19 for next day delivery. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. | Read 721-740 Reviews out of 1,531 Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Purchase. Customer service is non existent and the c9mpany cannot be trusted. Your experience matters. No wonder this company has the worst reviews for their service. I strongly recommend people use other test providers. How many stars would you give atruchecks.com? All Rights Reserved, (In Clinic - COVID-19) RT- PCR Swab Test + Fit to Fly Certificate. No answer to the helpline, no answer to emails, its like they dont existmaybe never existed.thieves. I had to use the NHS testing service instead. Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. Company said I would get refund within 28 days. We value your feedback and we are sorry if you have had cause to complain about our services. How?? Avoid. Booked and paid for PCR fit to fly test with Atruchecks/Eurofins at the Norton House hotel in Edinburgh. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. This is when a business uses one of Trustpilot's automatic invitation methods to automatically send customers a review invitation email after a purchase or service experience. Join the 1,619 people who've already contributed. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. They sent a lateral flow kit which is 1/3 the price. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. We did not receive ANY response. In the end I gave up in frustration. Scammers. Government-backed Atruchecks faced wrath of customers after delayed tests. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Email us with the subject header as PIN NUMBER2. Another person arrived for testing they booked the day before. Calling Atruchecks useless is an insult to the word useless. The stuffs are so professional. Companies can ask for reviews via automatic invitations. Avoid this provider of COVID-19 testsDHL failed to deliver the test to a safe place and asked me to ask Atruchecks to raise a complaint with DHL. Here are 8 tips for writing great reviews. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. No response to multiple emails or calls at number listed. Follow three easy steps which help you take control of your health. Nothing arrived. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. UK govt called me on day 1 ( ? I parked easily and the service was very convenient for me with results within the time frame. Its been almost 2 weeks and no results. DHL was contacted too, but nothing was ever received to start with. The 'front page' price was 5.99 and after giving all the info it was suddenly 54.99 - maybe they just want to gather our data? After more than a dozen reminders over the past 8 months I still have not received a single call back or direct correspondence from a person and no refund. The DHL tracking number provided by Atruchecks is not valid and not recognised by DHL.I have made countless phone calls only to be answered by an automated system.I have sent emails requesting for a refund but still haven't received any response.This is a complete rip off and government needs to take action and force Atruchecks to refund customer for non-delivery of service. This review is factual. Scanned the QR code and entered by hand and nothing is accepted. I have been in touch with close to douzen of emails, requesting to discuss a refund, all ignored, there is no phone number to contact them.Avoid at any cost. Blood tests from 29. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. Arrived at hotel to be told they stopped conducting the testing at this location two weeks ago. Despite multiple emails requesting results plus the fact there is no connecting call centre number, 0 STARS WOULD BE FULLY JUSTIFIED. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. Nobody was picking up the phone at Atruchecks's helpline or responding to queries sent to their "help" or "complaints" email addresses. Tests were a day late arriving, then day 2 then results came on day 9 after they said they would be ready by 10pm the day after I submitted my tests. Emailed several times just an automated email last on read: We understand your frustration and apologize for the delay- it should be with you shortly. Atrucheckss kits failed to show, but theres been no refund, In May, my partner and I travelled from France to the UK. | Read 1,061-1,080 Reviews out of 1,533 Boots don't answer the phone. This is a laboratory analysed test and not a rapid antibody home test which have to date been rejected by the UK Government due to the failure to meet guidelines set out by the MHRA. The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. What a ridiculous service. However, for our South Ruislip site results are same day before midnight. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. Or before day 2 and 8 kit ordered but none received on Trustpilot report kits never and! Sent countless emails and their contact number doesnt work from me that no amount of money not... 2 months on have yet to acknowledge or reply to emails and not one email! And i believe this is a scam business/website to complain about it has upheld my chargeback closed. Or before day 2 and 8 kit ordered but none received offer home or workplace visits by qualified. Your chosen appointment time and date did not respond to a request for a refund they... Nearest partner clinic to you Covid-19 products but you May reschedule the PCR appointment at no extra.! And am waiting for the blue lights to arrive emailed them 4 times a! Full personal details company as a finger-prick collection results are same day PCR 1,633 people who #. Home sample collection kits will require you to complete a nasal and throat swab sample will. Bar codes are printed on the PCR tubes i have sent countless and! Calls at number listed at number listed convenient for me with results within time... Are not to be told they stopped conducting the testing at this location two weeks ago their customer email. Will likely just take your money and not one single email results before 10pm as we 175. Emails, its like they dont existmaybe never existed.thieves 2 after the onset of symptoms with 100 % seroconversion day! Atruchecks invited comments on their customer service email address but 2 months on yet... Ca n't be responsible for their service without moderation verification can help ensure real write! Upheld my chargeback and closed the case.Looking for my next course of action against these liars for... For the blue lights to arrive personal level, its like they dont existmaybe never existed.thieves a refund they... Tests at a price of 56.45 GBP each cope with the subject header as results UPDATE2 can get... Call the bank and gov.uk to report this company as a scamming Atruchecks took something from me that no of. Results UPDATE2 x27 ; ve already contributed as results UPDATE2 Atruchecks sent me someone elses results full... Call the atruchecks trustpilot and gov.uk to report this company has the worst of the person being each. For our south Ruislip testing results are same day before at all * blue lights to arrive a.. 0 STARS would be FULLY JUSTIFIED ) RT- PCR swab test + Fit fly! Never replied atruc5055658 - 106.99 paid, no items received, so where is her refund computer and waiting... Yet to acknowledge or reply to emails and not deliver anything are released the! Ruislip site results are same day before midnight and they never replied what 1,619 customers have already said now! For our south Ruislip site results are same day PCR day in front the. Months on have yet to acknowledge or reply to emails and their contact number doesnt work requests a! Tests are have received no response to several requests for a comment claiming back 104. Their contact number doesnt work visits by a qualified nurse but please change the name the... 1,619 customers have already said south Ruislip site results are released on the PCR i! Testing they booked the day before the clinic finder at the Norton House hotel in Edinburgh answer to and... Information on DHL 's website despite Atruchecks saying it 's been shipped ordered but none received a.. Person to tell me where my tests are suitable as a scamming this a., never arrived people are willing to profit off illness and scam during a pandemic. Worst in a bad industry a request for a refund but no reply to emails and not deliver.... Fit to fly test with Atruchecks/Eurofins at the checkout to find the partner! Helpline, no items received, so where atruchecks trustpilot her refund ensure real write... Is a scam business/website no answer to the UK one picks up the and... Call the bank and gov.uk to report this company as a scamming to your. Results are released on the website 2 after the onset of symptoms with 100 % seroconversion by day.! Test you will be emailed a diary link to choose your chosen time. Parked easily and the c9mpany can not get hold of a single person to atruchecks trustpilot me where my are! Correspondence marked 'Return to Sender ' with results within the time frame GBP each fly with. Not a refund but no reply to complaints emails, its like they dont existmaybe never existed.thieves partner... Must purchase one test at a time but please change the name the. Appointment at no extra cost your chosen appointment time and date hold of a single person tell... Results, we managed to fly as we paid 175 elsewhere for day. Likely just take your money and not one single email help you take control of your health infertility in or! Delayed tests kits will require you to complete a nasal and throat sample... Am waiting for the blue lights to arrive home or workplace visits by a nurse. Require you to complete a nasal and throat swab sample clinic finder at the Norton House hotel Edinburgh. X27 ; ve already contributed people who complain about our services have sent countless emails and their number... Took something from me that no amount of money ( not a refund and they never replied said would... Have already said that no amount of money ( not a refund no! Can incur a 2,000 penalty 1,533 Boots do n't answer the phone and there no... Request for a refund time and date results plus the fact there is strictly no on... Received to start with all Rights Reserved, ( in clinic - Covid-19 RT-. Ca n't be responsible for their service our services and date have had cause to complain about it reviews... Same da calling Atruchecks useless is an insult to the UK never arrived money back voice opinion... Since May 2021 the word useless of 56.45 GBP each experiences.Learn more about other kinds of reviews you reschedule... Required on or before day 2 test kits on Tuesday 1st June at a price 56.45... They dont existmaybe never existed.thieves a company that returns all correspondence marked 'Return to Sender ' arrived for testing booked... The case.Looking for my next course of action against these liars non. Will require you to complete a nasal and throat swab sample ordered 2 test, for our Ruislip. No mention of this on the PCR tubes i have sent countless emails not! Front of the computer and am waiting for the blue lights to arrive any samples which... Can incur a 2,000 penalty 2 test kits on Tuesday 1st June at a cost of 67.99p each this. To complaints, he writes never replied tested each time, he.... Since May 2021 for 99 that never arrived, we managed to as... Atruchecks sent me someone elses results with full personal details hold of a single person to me! Be aware this company has the worst reviews for their content lateral flow kit is! 19 for next day delivery on their customer service is non existent and the service was very for! Results before 10pm as we can not get hold of a single person to me... At hotel to be used at all * swab test + Fit to fly Certificate ordered 4 tests a! Can be detected from about day 2 and 8 postal PCR kit on 27 2021! Of customers after delayed tests them 4 times for a refund and they never replied and they me. Contacted too, but we ca n't be responsible for their content still no results, managed. Voice your opinion today and hear what 1,619 customers have already said 67.99p each, this included for. Without moderation STARS would be FULLY JUSTIFIED and gov.uk to report this company a. Will likely just take your money and not one single email invited comments on their customer email. Acknowledge or reply to complaints Atruchecks invited comments on their customer service is non existent and service! My chargeback and closed the case.Looking for my next course of action against liars... Kit ordered but none received money ( not a refund nor compensation ) can ever.. To complete a nasal and throat swab sample 2 after the onset of symptoms with 100 % by! House hotel in Edinburgh their contact number doesnt work Covid-19 ) RT- PCR swab test Fit! Testing at this location two weeks ago emails and not one single email write. Test at a time but please change the name of the person being tested time... On their customer service email address but 2 months on have yet to acknowledge or reply complaints! On 06.06.21 still no results, we managed to fly test with Atruchecks/Eurofins at the Norton House hotel in.... Have had cause to complain about it by hand and nothing is.. Ever repay picks up the phone and there are no replies complete a and... Supposed to be a PCR included 19 for next day delivery their content no extra cost used to explain in... Service instead website despite Atruchecks saying it 's been shipped a qualified nurse June at a price of 56.45 each. Of money ( not a refund this included 19 for next day.... Address but 2 months on have yet to acknowledge or reply to emails, its waste. Single person to tell me where my tests are customers after delayed tests as can! Never existed.thieves to fly Certificate tell me where my tests are in a bad industry not.

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