We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. What do I need to do to link my JPay account to a Securus account? a Tablet that has been confiscated by the correctional facilitys staff. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. We may carry out such termination or suspension, in our sole discretion, for any reason and without notice to you, or we may carry out such termination or suspension for specific causes. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. Fixing and Improving Our Websites and Products. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. actualizados a la direccin de correo electrnico que usted le Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Learn more about signing up for inmate calls using our inmate calling guide. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. All Tablet sales are nonrefundable. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Following that opt-out process will instruct us to stop sending those types of emails to you. NEW! These obligations will survive any termination of your relationship with us or your use of our Products. (a) No Consequential or Indirect Damages. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. For $45.98, you can get our 90-day service plan. How do I unblock my phone number on my Securus online account? You can choose to call or write to inmates if they are allowed to communicate with the outside world. Searching Frequently Asked Questions. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Definition of Dispute. Video Connectsessions are pre-paid and non-refundable. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Press 1 to accept agreement or 2 to decline. We will, however, always post the changed terms on our website. What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Storage of your messages may continue even after your account has been terminated. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Shipping and handling costs are included in the purchase price of the Tablet. para que almacenemos su informacin o su tarjeta de crdito o How Do I Manage my Securus Video Connect Account? Credits may occur when (a) the correctional facility cancels a paid Video Connectsession before the session begins; (b) the correctional facility rejects a paid Video Connectsession prior to it starting; or (c) we cancel a paid Video Connectsession before the session begins. We refer to these products and services as our Products. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. By exploring our Career Center and the information below, you can learn more about how we make Read More Do I, or my friend and family user, get to keep the tablet upon release? Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Credits will not be given for any sessions once the scheduled session time has begun. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). You agree that we will not be liable to you or to any third party for any modification, suspension or discontinuance of our website (or any portion of our website). Calling 972-734-1111 or 800-844-6591. Eligibility and credit limits are determined through the credit check. PO Box 650757 Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. If your subscription expires, you will need to sign up for the subscription again from the Securus Online website or by signing in to your Securus Mobile App. The inmate phone services vendor has changed from GTL to Securus. Refund requests for Jail Calling Service will be only for considered for plan amounts billed within 15 days of the refund request date. We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. Customer of Record Printed Name: _____ Customer of Record Signature: _____ Date: _____ Please return form to us by Fax at 972-277-0714, by Email at customerservice@securustech.net or . PLEASE READ IT CAREFULLY. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. maintain and promptly update such information to keep it true, accurate, up-to-date, and complete. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Al almacenar su informacin de pago, usted puede est sujeto a cambios. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. THIS AGREEMENT REQUIRES THE USE OF SMALL CLAIMS COURT OR ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. How do I get setup for eMessaging using the Securus Apple iOS app? Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. What is the Securus Video Connect Unlimited Subscription? When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. The Privacy Policy is incorporated herein by reference. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Is all JPay Email moving to Securus eMessaging? Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid. 247 365 days a yearCalling from mobile device, Calling using landline phone/international, 247 365 days a yearAssistance with locating answers on this site, 247 365 days a yearSearch our knowledge base, 247 365 days a yearEmail a question to our Customer Care team, Securus Contact Center This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Alaska and TDCJ customers have 365 days to request a refund. In most cases, payments are posted to accounts within one hour. Dallas, Texas 75001, Securus Correctional Billing Services If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. We do not make any promise or guarantee that the Tablet will operate without failure or without errors. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. That Limited Warranty is described below. To request a statement older than 90 days, account holders can email us with the request for a statement. VeriSign secured #1 Internet-trusted security seal. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. securus technologies discontinues outbound voicemail service criticized as too costly SECURUS TECHNOLOGIES CALLS FOR A MORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Pricing, California If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. How Arbitration Works. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. o realizar pagos por nuestros servicios. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. las Transacciones Recurrentes. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. You are also fully responsible for all activities that occur under your account identification (your username and password). February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. dbito caduque. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. The balance of the refund may vary based on when calls were last received. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. 3. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. How Do I Put Money on Their Account So They Can Call Whoever? To collect your money: 1. . For Help text the word HELP to 77929. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. You must file any claim or suit related to our website within one year after it arises. Law Firm and Lawyer Communications Privatization. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. provey a la Empresa para mantener en el archivo de su cuenta. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. IVR / TELEPHONE CARD INFORMATION AGREEMENT. We will only send you a specific text notification one time. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. PO Box 1109 Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Please read this Limited Warranty carefully. Calculate your Call. Your access to any other website linked to our website is at your own risk. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Review of Suspicious Securus Debit Transactions. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. 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