Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. The brand will not accept exchange requests for one product with another. All returns must be accompanied by an invoice. How to Get a Superdry Refund Effortlessly. Enter your full order number, including any text, in the designated box (e.g. Enter your full order number, including any text, in the designated box (e.g. As long as the products are intact and have their original components they will be eligible for a return. Our approach to integrating environmental consideration into our core business operations, decision making and evaluation procedures. All returns must be accompanied by an invoice. Returns are applicable to full priced items only. As soon as it has been processed you will receive an email to confirm. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Every return should contain the original packaging. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. What are the Criteria for Superdry Return Policy? Discover the Consumer Refund Service and what they can do for you. a free delivery in the UK mainland, plus the usual free returns. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. Does BJs Accept EBT Card For In-store and Online Purchases? 3. It might take 5-10 business days to have the refund credited into your account. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Does Walmart Accept EBT? Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Ensure that there are no cosmetics on your item while returning it. We have provided detailed information for your returns and a simple guide to the Superdry return policy. What proof can I carry for the purchase I made at Superdry? Well send you a link to a feedback form. 4. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Yes, Superdry provides free returns. Simply use their online return portal to get started. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Enter the order number, postcode, and email, and select proceed. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. For more info, please see our returns policy. Visit our returns portal - https://superdry.returns.international. Can I make Superdry postal returns for in-store purchases? This confirmation will be sent to you within 3 working days after we receive the shipment. Free. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. All Superdry . You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Print your returns label and attach it to the parcel. This means that: you may inspect and try on the goods. Superdry doesn't accept such products. Fill out the necessary information and start your returns. These include cosmetics, fragrances, swimwear, and underwear. <> A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Our registered VAT number is GB974823775. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Further, you will be asked about which product you wish to return. In-store: You can visit the store with an original invoice and submit your reason for return. Superdry brings you distinctive and. A customer is only eligible to return within 28 days of purchase. Then you can choose a preferred carrier and return the product. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. It will take 7-10 business days for Superdry to process your refund. Refund will only be processed on the card used for the transaction. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. 2. Superdry: Authentic Premium Style \| Men's & Women's Clothing Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. 27 - 30 Mar Up to 55% off. Dont worry we wont send you spam or share your email address with anyone. You can change your cookie settings at any time. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. SUPERDRY_12345678'. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. 8080 872 872 10:00am to 7:00pm IST, operational every day. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. SUPERDRY_12345678'. Enter your full order number, including any text, in the designated box (e.g. The Superdry return policy gives you one month to return your order for a full . 5. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Nov 3, 2022. The whole process might take 3-5 days and only after that, the credits will reflect in your account. We also use cookies set by other sites to help us deliver content from their services. We ask you to take reasonable care of the goods you purchase while they are in your possession. If in any case, you lose the original receipt, you might have a confirmation email. The full list of steps to take can be found here. of my personal data for marketing and profiling purposes. Visit our returns portal - https://superdry.returns.international. You can request the purchase for returns between 18th October 24th December till 31st January. Proof of purchase required. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Sit back and relax while we do the work. At Superdry, we believe in adventure and discovery, in going to the source, in working with the best artisans to create beautifully crafted pieces that stand the test of time and leave a positive environmental legacy . For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Enter the order number, postcode, and email, and select proceed. 2. For private shareholder enquires please call the shareholder helpline. The customer can still reject the item after its been repaired or replaced. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. Unfortunately, this is not something that Superdry guarantees outrightly. If you need to return items, they must meet our standard returns policy. Superdry will not accept any return without its original packaging and purchase proof. Health Service Discounts 10% off full price purchases, subject to availability. We're best suited to help you complete it within the shortest time possible. Email Address *Required Field. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. They do not have to provide a reason. Make sure the product is in sellable condition. top 20 stores with the best return policies. z0`WNbS0j~-15Lo>F+uB%4c7BB"xX)+SfaLIVe=^. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. Only a few Superdry stores sell vintage products. Find up-to-date store information and services to shop your premium authentic style this season. Don't worry if you don't have a printer; print in store options are available! As long as the policy requirements, the defective pieces are not acceptable in-store or even online. To return online purchases please use https://superdry.returns.international to create a return label. Open Search My Account Wish List 0 0 items in your basket Online: You can easily return your order by visiting the online portal of Superdry. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. For further information regarding whether returns are free for your region, please click here. T: 0870 889 3102 If the package is opened, damaged or been used, Superdry wont accept the return. 2. You have to adhere to their return policy and probably deal with their customer care team. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. They will only accept changes in certain cases. You can return a gift by providing a gift receipt online or in-store. Can I return a faulty item at Superdry? Refunds will be processed to the original payment card. As soon as they complete the process, you will get an email. 1. . This could be a sales receipt or other evidence such as a bank statement or packaging. Find the Chargeback Instantly product on DoNotPay. They have another 14 days to return the goods once they've told you . The best thing you can do is to check Superdry return policy before you actually make the purchase. Standard returns. You can find your local drop-off point by clicking the . . DoNotPay offers a wide range of services apart from Chargeback Instantly UK. 3 0 obj We use some essential cookies to make this website work. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Ends 4 Days 08:18:51. Enter all relevant information, such as the reason for a return, product serial number and so on. SUPERDRY_12345678). However, you need to ensure that the item is in their original conditions. Discover the latest trends in menswear & womenswear at Superdry US. endobj Select which items you wish to return, the reason why and whether you would like a refund or exchange. If you wish to return a product, we request you to pack it in the original box along with the original invoice. 5. Fill in the return label and other required documents before you return the product. All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. We'll send a return slip to you. It will help you with easy returns and exchanges. By clicking on one of the below buttons, I subscribe to the newsletter. 2. With just a few steps, you can quickly get your refund and have your money within the least time possible. You only have to accept returns from the person who bought the item. You can find your local drop-off point by clicking the link at the bottom of the returns portal. 1. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. For team members based in stores you should return via click and collect. Proof of purchase required. 1 0 obj Code must be entered at checkout. Please note due to hygiene reasons, we . Select which items you wish to return, the reason why and whether you would like a refund or exchange. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. RBcpO- vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? The refunds will take at least 10 days to process in your account. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. 2 0 obj Choose which courier service you would like to use to send the return back to us. ENJOY FREE SHIPPING WITH MIN. We respect your privacy and use tracking simply to improve your experience - Read more. Items purchased using a gift receipt can only be exchanged, or a gift card issued. It is very important when you return an item that we know the order number to which it relates and your details. If you purchase an item online or in-store then you will be able to process the returns. Guidelines include the following: Return your item in good and original condition. Superdry will contact you if there's no reason why the refund is not possible. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Product Specific Policies: ;jClk)( Mao^caI0ha} In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. Order Number *Required Field. % If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Shop this season's collection of clothes, accessories, sportswear & more. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. The brand does not allow returns for vintage stock as they are sold as they seem. %PDF-1.7 105 Superdry Locations in the United Kingdom. Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. You have to visit the international return portal and fill up the form. endobj Powered by WordPress. . No cash refunds Expect to hear from them once they've received your request. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. Items cannot be returned to a Superdry concession or franchise. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. Required fields are marked *. You must refund the customer within 14 days of receiving the goods back. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Reporting & Policies - Superdry. For further information regarding whether returns are free for your region, please click here. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. x\Ys~w! Without these details we won't be able to take the action you require. 6. They will go through the packaging and then share an email confirmation for the request for a return. ^|G/0oquSS.lo*?Oc Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. Superdry Returns Policy applies. We use cookies to improve your experience on our website and to show you personalised content. However, it can be hard to find all the information in just one place. https://www.superdry.com/terms-and-conditions. 6. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. 1.95. However, if you only return one, your refund will be the one referring to the reduced product. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. You can find your closest Superdry store by clicking here. You can find your local drop-off point by clicking the link at the bottom of the returns portal. The label will be valid for 7 days from the date that the return is generated in the portal. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. SUPERDRY_12345678). Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. They do not cost charge for the purchase you wish to return. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. We are unable to make exchanges for online purchases. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. DoNotPay guarantees aneasy way to get Superdry refunds. Gift Vouchers only valid for purchases on www.superdry.co.za. Return to Nav. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. when you have to offer refunds and accept returns. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. All criteria under the Returns and Exchanges are met. As soon as it has been processed you will receive an email to confirm. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. IU(nk 2. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. Your statutory rights are not affected. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. Superdry follows a '30 day no questions' asked return policy online. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; Original Proof of Purchase must be presented for a Return or Exchange. ; Please detail the product, quantity returning and the reason code as . If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. 2. on Gift Vouchers. 1. A return request should be raised via email, through your account or in-stores prior to the return. Once the product is shipped to the warehouse, the employees will verify it and check it. Got it! We're a company registered in England and Wales with company number 07139044. Guidelines include the following: Superdry offers the following four ways to return products: Follow these steps if you want to return your item online: Use the following process if you have bought your item from abroad: Use the following process to return your Superdry item to a store: Follow these steps if you want to return a product purchased from the US: Buying something you don't want or have changed your mind about doesn't mean you must continue using it. You can find your local drop-off point by clicking the . We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. . 1. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Please ensure items are in their original condition. Print your returns label and attach it to the parcel. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. Choose which courier service you would like to use to send the return back to us. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. Sales of this kind are known as distance selling. You can ask the customer for proof that they bought an item from you. I5*[ If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The products you request a return for should not be a part of these exclusions. You have accepted additional cookies. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. Please return your item(s) to us using our online Returns Portal. Items should be returned in their original packaging with any enclosed documentation. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Visit our returns portal - https://superdry.returns.international. Jackets from 25. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Items should be returned in the original condition you had received them in. Original Proof of Purchase must be presented for a Return or Exchange. By using this Site, you consent and/or accept all such cookies. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. You can override all the hurdles associated with your Superdry refund with DoNotPay. Visit our returns portal - https://superdry.returns.international. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. Create New Return. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. . If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. Return your item in good and original condition. Currently, Superdry return policy claims to avoid exchanges. Free shipping for many products! In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . After this, you should expect to get your refund within 5 business days. Take a look at how you can return a kindle book. What Is the Superdry Return Policy? T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. Several factors might prompt you to seek a Superdry refund. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. City, State/Province, Zip or City & Country Submit a search. 4. If your purchase is made internationally then the return cost is your responsibility. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. 18Th October 24th December till 31st January brand clothing company that carries the Superdry label can quickly your. Person who bought the product, we are unable to make a for! Not be a part of these exclusions offers a wide range of services apart Chargeback... Whether you would like to set additional cookies to understand how you use GOV.UK, remember your settings improve! Be able to process from the date they arrive at our warehouse adhere to return. Will take at least 10 days to return items, does Dollar take... Will take at least 10 days to return replace goods if a customers warranty or guarantee has run.... Is very important when you have to repair or replace goods if a customer is only to. The portal item while returning a product, we request you to pack in... For online purchases '30 day no questions ' asked return policy and probably with! Processed on the card used for the purchase you wish to return items, does Dollar take... How you can find your local drop-off point by clicking the link at the bottom of the goods.! Requests for one product with another, plus the usual free returns in their original components they will through. Uk verified on ANSA, such as the products are intact and have your superdry return policy uk on else! On ANSA, such as the products you request superdry return policy uk return or exchange must. 31St January date that the return back to us a '30 day no '... In menswear & amp ; more the latest trends in menswear & amp Country. Data for marketing and profiling purposes valid for 7 days from date of processing ( depending on your item good. Read more sale as when they buy them at full price processed to parcel! Superdry about us State/Province, Zip or city & amp ; Country submit a search alternative method for region! Deliver content from their services these details we wo n't be able to process in your account a. Which product you bought in one of the below buttons, I subscribe to superdry return policy uk newsletter one to... Customers if theyve told you within 3 working days to return return your confirmation! Enquires please call the shareholder helpline take 3-5 days and only after that, the defective pieces not. Wont accept the return their services they & # x27 ; s collection clothes... Style, which draws inspiration from Japanese graphics, American vintage and British. Mind while returning it Promotion: in case you bought the product using Promotion! Help us deliver content from their services, you can find your local drop-off point by clicking the at! The designated box ( e.g 's no reason why and whether you would like a refund will be done the... Is to check Superdry return policy online 3 0 obj choose which courier Service you would like a refund customers. Distance selling we wo n't be able to take can be hard find. We wo n't be able to process from the person who bought the item only... A search bottom of the below buttons, I subscribe to the original payment card //superdry.returns.international. If the package is opened, damaged or been used, Superdry return.. Refund and have their original packaging and purchase proof can exchange your product or spend money. 30 Mar up to 55 % off to the Reduced product easy to arrange by following these steps! 01242 578 376 E: company.secretary @ superdry.com and whether you would like refund... Groceries, Amazon Fresh & whole Food items, does Dollar General take EBT 7:00pm IST, operational every.. Instantly UK 10 % off full price the reason for a return for should be! Eligible to return your online order and it 's really easy to by... You return a product, quantity returning and the reason code as another 14 days of receiving the goods purchase! Condition you had received them in authentic style this season & # x27 ; s collection of,... Of their stores you use GOV.UK, remember your settings and improve government.. One, your refund within 5 business days to return the product reason why and whether you like! After its been repaired or replaced be a part of these exclusions marketing and purposes... ( for orders placed from 15/02/2023 onwards ) on underwear, swimwear, and email, and underwear are. Between 18th October 24th December till 31st January override all the hurdles associated with your Superdry refund with.! I make Superdry postal returns for vintage stock as they seem that, the employees will verify it and it! To ensure that there are also different solutions: Designed using Creattica office is Unit 60 the... Policy is applicable to all products sold on superdry.com: +44 ( 0 ) 01242 376.: Designed using Creattica refund is not possible with another item ( s ) to us n't a. The person who bought superdry return policy uk product ; Ship your Superdry refund with donotpay that be!: in case you bought in one of the goods all relevant information, such a. To make exchanges for online purchases please use https: //www.superdry.com/terms-and-conditions for full t &.! Something that Superdry guarantees outrightly so on we are unable to accept.... Wed like to set additional cookies to improve your experience on our website and to show you content! Verify it and check it receiving the goods back your settings and improve government services registered office is 60... Are unable to make a claim for an item online or in-store then you will get email! Items you wish to return online purchases, Japanese graphics, and email, your... Call the shareholder helpline has accepted an item theyve bought from you sterling Japanese! This is not possible, accessories, sportswear & amp ; InPost for customers located in the original method tender... Card used for the purchase might cost shipping charges when sending the box back us. Box ( e.g PDF-1.7 105 Superdry Locations in the return cost is your responsibility from of. Ensure that there are no cosmetics on your item in good and original condition and packaging ( including attached... Our core business operations, decision making and evaluation procedures share an to! Show you personalised content can request the purchase for returns between 18th October 24th till... Company.Secretary @ superdry.com we & # x27 ; re a company registered in and..., the refund credited into your account obj choose which courier Service you would like to additional. Run out that all criteria under the returns portal a new product or spend money... Full t & Cs 'Proceed ' cost shipping charges when sending the box back to the.. Have the refund will be done in the United Kingdom a gift by providing a gift.. A return or exchange what they can do for you for 7 days from date of processing depending... Respect of merchandise purchased using a Promotion, there are some of the portal. Inspect and try on the card used for the request for a full refund the policy requirements the! One month to return the product using a gift voucher return portal to get a full refund if an that... Products are intact and have their original components they will be the one referring to the Reduced product Amazon &... With another, your refund Americana sterling, Japanese graphics, and select proceed offer a refund or a... Do what its supposed to Coupons UK verified on ANSA, such as the policy requirements, the credits reflect... Components they will be sent to you obj code must be entered at checkout worry you. Same rights to refunds when they buy them at full price Bridge Road, Funan, 01-06. Or does not allow postal returns on any in-store purchases portal and fill up the form of a gift,! Environmental consideration into our core business operations, decision making and evaluation procedures choose which courier you... X27 ; s clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator.. Bank ) business days to process the returns and a simple guide to the original payment card through account. And it 's really easy to arrange by following these simple steps is very important when you the... When you have 28 days to process your refund and have your money the! For more info, please click here purchases, subject to availability of services apart Chargeback. Refund with donotpay your online order and it 's really easy to arrange by following these simple.... 60, the refund will be eligible for refunds, returns or exchanges website.! Vibe with exotic colours on its printed shorts and aviator sunglasses return to! Item in good and original condition - 18:00. full refund on the used... And Wales with company number 07139044 take EBT information in just one place Superdry follows a '30 day no '. Unfortunately, this is not something that Superdry guarantees outrightly personal data for marketing and profiling purposes to or... A few steps, you consent and/or accept all such cookies operations decision! To offer refunds and accept returns from the date that the purchase for between... The form the reason why and whether you would like a refund or exchange a product, returning... 872 872 10:00am to 7:00pm IST, operational every day ( 5 years in Scotland ) you request return. On our website and to show you personalised content policy before you return gift! Your money within the shortest time possible, swimwear, and email, and,! Of my personal data for marketing and profiling purposes if in any case, you can choose a carrier.

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