Once you have the correct code, follow the instructions below: 1. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. In many situations, we reboot to make the programs load properly. Sometimes the box can get stuck while in the booting process. If your modem and cable box are both experiencing problems, its likely that the issue is with your account or, as he indicated, outside of your home. Is there a red light on the Xfinity Box? HDMI between box and TV is not loose? If this is not the case, then there are chances that the box has bigger issues. I exchanged it at the local store, and then experienced the same issue with the second box. If youre using a universal remote, try to program it with the code found in your TVs user manual. Can't change channel on your cable box? In many instances, the notifications are about other things and not that serious. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. While this can resolve the issue with the boot message, it will also erase any of your settings. RDK 03003 indicates that those specific units have a terrible (unusable) Comcast network connection. Pushing this button will cause the box to refresh without the need to unplug it. For that reason, I recommend checking for outages before you think of doing anything else, such as restarting your Xfinity Box. Second, you will want to try pairing the remote with your Xfinity TV Box. If you connected the box using coax cable, switch to channel 3 or 4. Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. If you cant find your power cord, reset your cable box by following these steps: Switch on the cable boxs power. Its far easier to make someone else thats more qualified do this since you dont have to bother about what cables you need or how their system works. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. From there, follow the on-screen instructions to enter the correct address. I've tried three different boxes: #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). If your Xfinity box keeps rebooting, it most likely is overheating, has signal issues, or is experiencing power-related problems. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. Highlight the specific message and eventually click Ok on the remote. I hooked up the old box and it works and turns on just fine, though it doesn't play TV and gives an error since my package doesn't work with that particular box anymore, If it shows time after a minute that means its probably working double check that you are paying for HD service. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. To see the message, just press the Main Menu on the remote and look for the messages from the menu. 5. When you get PSt when turning the box on, it usually means that the box isn't receiving a cable signal. However, the issue could be more serious if you see any damages to the wires. If the wires are intact but youre still experiencing issues, try resetting the box. To correct this, open Settings on your TV, scroll down to General and select Addressing. Plug it in to the Power connector on the back of the box. Lastly, the Tuner settings of your TV may need to be adjusted. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? How do I handle this? use a light and check what the engraved name near the coax connector on the set top box might be. So, how can you resolve the problem? 4. Received message that "We are having some trouble . Pressing the reset button will reset all of your remotes settings and can be used to clear any programming problems you may be experiencing. Although its rare to face the Xfinity Box issues, many of us dont know what to do when the box fails to start or says Booting for an unreasonable period of time. Required fields are marked *. This should be able to solve some issues with unstable power cables and other things that can be causing trouble. Recently boxes have been shutting down the HDMI ports if the person is not paying for HDMI. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). Necessary cookies are absolutely essential for the website to function properly. An issue like this can happen if the cables that the box uses aren't connected properly or are damaged by general wear and tear. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. The reset button on most models of the Xfinity cable box can be located behind the box. This is not common with other TV boxes in the market today. Create an account to follow your favorite communities and start taking part in conversations. is the coax connected to the cable in coax connector? This is a common and the most viable method of solving the issue. You may always take it to the local service center or Xfinity store if you dont want to wait for a technician. It seems highly unlikely that all three new boxes are defective but possible I suppose. Now its time to unplug the Comcast Cable TV Box from the power outlet. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. After selecting, click Continue and enter the details, including your username and the password. If you have tried to restart the box and nothing is happening, the next thing to do is reset the box. If the Xfinity Box is not working right, you will probably not receive stable cable TV signals. After replacing any damaged wires, simply reset your box, and you should be good to go. Hi EminiR2k. Its also important to verify that your TV is on. Basic restarts are an easy way to clear out any bugs on the device, which could be causing this boot message to stay on the box. The cookie is used to store the user consent for the cookies in the category "Analytics". You are sometimes forced to reboot, especially when the videos Freeze and when the screen goes blank. The acronym stands for "Primary Service Type.". In such situations, you should try restarting the box and resetting it as the first solution. First things first, you should check are the wires that are plugged into the back of the box. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. I cant imagine the frustration you must be feeling. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If this doesnt work or doesnt prompt you, you can go into your settings in the guide and manually do a channel scan. Second, you will want to try pairing the remote with your Xfinity TV Box. Thanks, Lisa, Cox Support Forums Moderator To do this, go to the Samsung support website and reference the How to Program Remote to Samsung TV FAQ. To do this, you will need the code that corresponds to your TV manufacturer. If thats not the issue, the remote may need to be reset. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. If you have questions about your services, we're here to answer them. This is the most viable and the most common method of solving this issue. Its a physical connection problem since one blink signifies no signal. To sync your cable remote to your Samsung TV, you will need to start by programming the remote to the TV. The Official Time Zone of the United States is normally Eastern Standard Time (EST) and thats what your Comcast cable box displays. If this doesnt work, then proceed to the next step. No, Comcast is unable to activate a physical connection from a distance. All you have to do is sign in with your Xfinity username and password. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. If you get a Boot message, it means that the Xfinity Box is booting, and the duration for Booting depends on many things. Thanks! You can press the box until the screen flashes. So, youll have to set up any custom settings again. 3. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. Required fields are marked *. The most common way to refresh a Comcast cable box is to unplug it from the wall outlet, wait for fifteen seconds, and then plug it back in. Using the power button. Our community is your official source on Reddit for help with Xfinity services. From there, you can navigate to the map and check if there are outages in your area. You may now want to turn the light off. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. To send a private message, please click the chat icon next to the bell in the upper right corner. Switch your TV to the correct input. And a code e126 appears; how can I solve it? This generally indicates that the set top boxs phase locked loop circuit is faulty or broken. Xfinity Box is offered for free by Comcast. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. The coaxial cable from the wall is among the essential cables, and for that reason, it should be very tight and in good working conditions. Similarly, why does the Comcast box state its time to boot? Here is a list of the most common Samsung TV codes to get you started: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'remodelormove_com-mobile-leaderboard-1','ezslot_28',167,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-mobile-leaderboard-1-0');1046. After that, try restarting the box and see if the issue will be solved. Simply disconnect your cable box from the wall outlet to reset it. I have come across some users claiming their Xfinity Box shows boot and then turns off after plugging it in a new room. Lastly, if the buttons still wont work after attempting all these steps, the remote may need to be replaced. If none of these methods work and you are still having trouble with your channels, then you may need to contact your cable or satellite provider to see if there are any outages affecting you. The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. We look forward to hearing from you! Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. Just unplug the power inlet from the box and plug it back to the outlet. These cookies ensure basic functionalities and security features of the website, anonymously. If yes, then this means theres a message from Comcast. However, if the remote is still unresponsive, you may need to reset the remote to the default settings. Theme Scene is an independently owned cable TV & internet is comparison review resource. If not, you can take the box to a local Xfinity outlet for repairs. After showing "boot" on the front of the box, the codes 1PST and 5PST . I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. Next, locate the location where the cable joins to the equipments back. If none of these things work, youre not out of luck. In more extreme cases, the box itself might have sustained damages. . So, try to turn the Xfinity Box on and off again to see if the issue will be solved. If there are any, remove them and try again. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. This will help to ensure that your remote is properly connected to your TV Box. That means the box doesnt have a working cable signal. How do they make bulls mad for bull riding. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Finally, if these steps do not work, contact an Xfinity customer service representative. The old box, which still works, is a Motorola, model DCX3400. If the battery is quite old or not working, you will definitely face a couple of issues with Xfinity, mainly because you cannot turn the Xfinity Box on and on. This option is more commonly used to reinstall software on the box, as opposed to simply refreshing it. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. The input and the output cables and connectors should be perfectly tied to the box. You should also check to make sure your coaxial cable is securely connected at both ends, and that no splitters or amplifiers are causing interference. They may, however, activate the box if necessary. If you have been patiently for this to change, but its not going as planned, there are chances that the box has run into problems. This will reset the power supply and may help to reset the TV. If the cables are loose, try unplugging them and plugging them back in once again. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. Xfinity Box Says To Boot Error How To Fix (Guide), Is Hughesnet Any Good Satellite Internet Worth It, Does USB Tethering Use Hotspot Data of Verizon (Answered), How to Fix Comcast Xfinity Cable Box problems, Xfinity Cable Box says boot then shuts off: Top solutions, Check whether the Remote battery are well fitted. Please send your complete address, name on the account and this link to cox.help@cox.com. These cookies track visitors across websites and collect information to provide customized ads. We all anticipate the Xfinity Box to work perfectly fine for the longest time possible. It should be a recessed button that should be labeled reset that youll have to press and hold. Theres a problem with the signals getting to that box. My internet works 100% fine and I only have this one X1 box in my house. Heres your ultimate troubleshooting guide. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. The connectors should not be tied loosely. We will be glad to help. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. then don't hesitate to contact us, Home / Cable / Xfinity Box Says To Boot Error How To Fix (Guide). Check the Comcasts message to see whether some important notifications could be the reason for this error. How do I set games to high priority automatically? This can be done by opening up the back of the remote and locating the battery cover.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0'); Replacing the batteries should fix the issue if it was caused by low battery power. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. The Cable Box can take up to 15 minutes to boot. Resetting the box should be done after you have tried all the above methods in vain. If the signal is weak, you may need to invest in a signal amplifier or a better antenna system to help strengthen the signal being sent to the TV. I am a copywriter and editor based in the Las Vegas area with nearly a decade of experience under my belt writing landing pages, cost guides, blog posts, newsletters, case studies, and social media content. Release the TV mode button when the red LED indicator light turns off. Press and hold the button for at least 30 seconds. The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. Sometimes, there may be a bigger issue with Xfinity in general. The phone and internet work well. In the Device settings. If none of these other solutions work, it may be time to bite the bullet and call a Xfinity support team member. You can now use your Xfinity Username and password or even the Mobile Phone number to sign in. If its not on, you cannot expect it to work properly. They said the box was bad, should be exchanged. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. It wasnt until I finally unplugged the power in the back, waited 30-45 minutes and plugging it back in that it FINALLY completed the boot up and seemed to be working fine. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. The box will restart and go through the reset process. The box will begin the reboot process, which should take around two minutes. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. I checked the splitter that splits cable from the main line and runs one to my X1 box and another to my gateway by plugging the X1 box directly into the main line and still nothing. In each case the connections were correct - the coax was connected to the "Coax In" terminal. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Now make sure the cables are put back and tied properly before restarting. We tend to confuse an outage with technical issues with the Xfinity Box. Take a look at these suggestions. Im certain whatever is going on, that it has to do with the box itself. Replace the batteries if needed. You also have the option to opt-out of these cookies. When troubleshooting an issue with your Xfinity X1 TV Box, you may be directed to restart the device or you may resolve it online with a system refresh.The easiest way to restart your TV Box is to say "Restart TV Box" into your Xfinity Voice Remote. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. Exact same error. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. Find the reset button on the back of the box. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. To add all the Cox Mini-Boxes work fine in the house. Won't do anything after that. If these methods fail, it is possible that the remote itself has become faulty and needs to be replaced. Xfinity is a convenient TV and internet service provider that is popular in households across the country. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. To signal that the remote has been reset, the LED will flash green twice. Check back on the box once in a while to see if they have fixed the issue. The light should now be turned off. This can take up to 15 minutes, depending on different factors such as age, software, and programs. If this is the case, there isnt much you can do on your end as the issue is with the entire company. We will be glad to help. When this happens, keep in mind that it will take much longer for the system to reboot. I have experienced a similar problem. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. If there isnt an outage in your area, its time to look at your Xfinity box. I'd be glad to ensure that this gets looked into further. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). 3. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. Comcast offered to provide new TV boxes. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. First, the batteries in your remote may need to be replaced. You should contact Comcast at 1-800-266-2278 or 1-800-934-6489 and ask for a TECH to come out and assess the no signal situation and make any required repairs. 4. Having an organized pantry is a great start, but a deep pantry presents a few challenges. A restart might not fix the worst of the bugs, and when the restart fails to fix the issue with your Xfinity box, a factory reset might be your only way to fix it. Navigate to the map for any additional information in your area. When you get PSt when turning the box on, it usually means that the box isnt receiving a cable signal. Since your screen is most likely going to be frozen when its rebooting, the best way to restart it is to simply unplug the power cable and leave it out for a minute. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. It should be labeled. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Other services, including the program, may take 45 minutes to be available. What is the Virtual Sundance Film Festival? First, make sure that the batteries in the remote are fresh. Thanks, Lisa, Cox Support Forums Moderator, TV Forum requires membership for participation - click to join. I just upgraded my account services, and along with that came a new DVR box to replace my old one. To fix this, try holding down the Setup Button on your remote and entering the number 9-8-1.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_15',157,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'remodelormove_com-banner-1','ezslot_16',157,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-banner-1-0_1');.banner-1-multi-157{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:15px!important;margin-left:auto!important;margin-right:auto!important;margin-top:15px!important;max-width:100%!important;min-height:250px;min-width:250px;padding:0;text-align:center!important}. Its wise to restart the process once again to see if things will be back on track. If you have a universal remote, you can follow the same procedure. Just unplug it from the power outlet and wait for a while before plugging it back again. From that point the three outputs go through the walls to various points in the house. Ensure that your X1 TV box is switched on. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. When the box turns on, check if PSt appears again on the box, and if it does, try restarting again. Your email address will not be published. Also make sure to check the connections of any other external devices such as gaming systems, sound bars, etc which may be connected to the TV. Also, why does my cable box say case on it? The outdoor digital box receives and processes signals perfectly. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. In every case the old box booted fine. The box itself may need repairs or you may need to replace it altogether. If your remote is connected to a streaming device, make sure all required updates are installed. One of the users said that she could hear theres power, but she cannot turn the box on. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. In many cases, these remotes will be irreparable. The what does pse mean on my cable box is a question that many Comcast customers ask. Is there anything I can do before just returning the new boxes and staying with old ones? The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Restarted several times and continued to get the same message. The cable goes through a one-to-three splitter where it enters the house. Xfinity TV is a necessity in our homes today. The Xfinity Box allows you to watch not only your cable TV but also record, rewind, and pause your favorite programs. Since youve tried almost everything you can, your box might need to be replaced, and calling Xfinity customer support is the best way to do that. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Plus, they can become a fire hazard. Hi @user_69b7dd, thanks for posting to our forums. You will most likely have to repair or replace the box itself to get everything in working order again. Happened to me when I Upgraded. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. This could mean the unit needs to be re-tuned, the tuner is damaged, or you need a new TV. Called support, spent considerable amount of time with them - they were unable to restart from their end. Step 2: Verify that the television is operational. If it does, go through the process and the channels should come back. Did it ever work? What are Apple Podcasts Subscriptions and Channels? It is possible we may need to get you a new cable box. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. The first thing to do when your Xfinity Box says boot is to restart the box. If you contact Comcast customer service, they will assist you in getting it enabled. Xfinity has a great cable TV service, and although most of the people in my household had moved over to online streaming, I kept my Xfinity cable connection around if I ever wanted to watch something on TV. The video wires connecting your TV to the X1 TV box should be secure. It has been in this state all day, i dont know if this time was due to another surge or not. By: Author Olin Wade (Remodel or Move Stuff). If it says HDMI 1, you should turn the TV to HDMI 1. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. This means that you will have to wait for some time and keep the device connected to power for Booting. After this, press the Setup button and the remote should resync with the Comcast box. One of the most common problems people experience with their Xfinity box is it saying boot constantly without turning on.

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